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verified 5Gstore purchases
Date Added: 09/26/2024 by Paul I. (MOUNT HERMON, CA)
While the power switch was received in good order, like other reviwers commented, only a single sheet of connection instructions was included. A reference to the Cloud4UIS app and website could not provide step by step set up or a detailed manual. The app is painfully basic, is not user interactive and references a $60 annual support subscription to access a system activity log. Within a week of receiving the product, I received a marketing call from a 5Gstore rep who agreed to track down some answers for me. He replied with an email containing a link that would download the full manual. Not so. The link directed me to the 5Gstore Contact form where I could post a question to the support team. I still don't have the manual and although I have lights showing on the device, I am not convinced that it is actually functioning. This is a basic failure of product support, charging $60 for a feature essential to the product and a lack of response to customer issues.
5Gstore Comments:
Hello Paul,
I've taken the time to read your feedback and to review your order and communication with our team. We want everyone to be satisfied with their purchase and have an excellent service experience when they interact with our Sales and Support team. I do see that we reached out earlier this week with a courtesy call to check on how your order is meeting your expectations and to ensure you are aware of the 1 year free phone support 5Gstore offers with every hardware purchase. It appears that was the first mention of set up questions. Our representative provided some set up guidance over the phone and followed up with an email recap. It does sound like the link he emailed may not have opened correctly but another representative has emailed you a PDF version. For every hardware purchase an email of support guides and documents is sent to the purchaser and I did check to verify this email was sent to you the day your order shipped. Our team of knowledgeable sales and support representatives works hard to create and share guides, tip sheets, and troubleshooting docs, as well as be available for a free year of phone support and a lifetime of email support for anyone who purchases with us to reach out with questions.
Regarding the cloud management, Cloud4UIS app or web portal, while this is a free service with a purchase of the Switch, with the single outlet there are some advanced features that are only available with an additional purchase. The dual outlet model does offer some of those features, such as an event log, for free.
If the guides, tools, and advice sent to you are not enough to answer your questions we encourage you to give us a call or reach out via email so one of our sales and support representatives can provide further guidance or support.
Thank you,
5Gstore
Date Added: 01/20/2022 by Kenneth F. (Harrison, AR)
So far so good. I was purchasing these from Amazon for same price but they were out of stock. I ran across these and exactly same product less the OEM packaging and instructions - not that I needed either so works fine for me.
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 01/15/2022 by Dave W. (Racine, WI)
Switch works as described and setup was easy.
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 03/12/2021 by Darryl S. (Montague, TX)
Use it to reset remote devices
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 02/08/2021 by Tim. (Webster Springs, WV)
This product works as described. We have a second several hundred miles away. This device will reboot our modem if internet is lost. We also have it set to automatically reboot once a week. Now we always have connection to our second home's security cameras etc. It is very easy to set up too. 5 stars!
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 12/08/2020 by Steven Y. (WINDERMERE, FL)
I'm sure product works OK, but because it apparently was manufactured by a different company than the two outlet version, the management SW for them do not seem to be compatible. I'm working with support to see if I can manage them both via PC or both via the Phone app, but as of now, I can't manage both by the same platform. Hopefully it is my error.
5Gstore Comments:
Both the single and dual outlet switches are made by the same manufacturer and can be managed by the same mobile application or cloud site. I see you have an open support ticket with us now, we will be happy to get you up and running!
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 12/07/2020 by Frank W. (Ajax, ON)
The EZ-62b IP auto-switch is a great little piece of hardware. It seems to work better than a previous model, the EZ-22b which was a little hit and miss. I've tested the EZ-62b extensively and for the money, I'm really impressed.
Furthermore, I'm in Canada, and it still arrived in less than 24 hours from my time of ordering.
Thanks very much!
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 11/03/2020 by Ewen C. (Sarasota, FL)
Super, just dont power it off from the app. Glad i was at home as i had a very difficult job getting it working again. I have now chosen to block this option.
5Gstore Comments:
This review is for a previous version of this product - comments about specific features, problems, or functionality may not apply to the current model.
Date Added: 02/01/2018 by David R. (BRANCHBURG, NJ)
Works great
I installed it to manage the internet router for our second home, which had intermittent loss of internet.
Installation was a little tricky because the photo in the online directions did not exactly match the device. But no issues.
Date Added: 01/11/2018 by Wayne S. (Prospect, KY)
This handy IP switch solved all my problems of a remotely controlled camera going off-line by allowing a reboot--thanks so much!!!
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