Since the Sprint and T-Mobile merged in April 2020, T-Mobile has been hard at work to combine assets with Sprint to provide nationwide 5G service. As more coverage gets rolled out to major cities as well as small towns, older technology must be phased out. T-Mobile is providing time and assistance to all its customers before they shut down both theirs and Sprint’s 3G services, as well as Sprint’s LTE network later this year.
Here’s the statement T-Mobile sent out to its customers:
Dear Customer,
This is a reminder that your customers may have one or more lines of service that will be impacted when we retire the Sprint LTE network on June 30, 2022. As part of our ongoing efforts to create a supercharged network, we’re retiring the Sprint LTE network to free up spectrum and resources that will help us strengthen our entire network and move all customers to more advanced technologies like 5G.
Please take action now to avoid any interruption to your customers wireless services on June 30, 2022 and make the move to take advantage of T-Mobile’s bigger, better 4G & 5G networks, including the largest and fastest nationwide 5G network. We have affordable device and equipment options for your customers to consider.
Some devices are not compatible with the T-Mobile network and must be upgraded or replaced before June 30, 2022 to be able to access the T-Mobile network to continue using service, including the ability to make 911 calls depending on your customers location.
If you have questions about what this network announcement means to your business or to review options today to upgrade your customers devices, please reach out to your T-Mobile Dedicated Care Expert if applicable, or T-Mobile for Business Care at 800-375-1126.
For additional information:
https://www.t-mobile.com/support/coverage/t-mobile-network-evolution
We understand the importance of being able to plan for these network changes and we are committed to keeping you informed with up-to-date information.
Thank you for being a T-Mobile for Business Partner.
Sincerely,
Your Partner Program Team
Thank you for being a T-Mobile Partner.