In a remarkable achievement, UScellular has been ranked #1 in the North Central Region in the J.D. Power 2024 U.S. Wireless Network Quality Performance StudySM—Volume 2. This recognition highlights the superior quality of UScellular’s 5G network across Illinois, Iowa, Nebraska, and Wisconsin, and showcases the company’s commitment to providing exceptional service to its customers.
A Testament to Network Excellence
The North Central Region, which encompasses both urban and rural areas, is the only region where UScellular is eligible for this prestigious award. Mike Irizarry, executive vice president and chief technology officer at UScellular, emphasized the significance of this achievement:
“Earning this recognition once again reinforces that our ongoing network investment is enhancing the overall experience for our customers in both urban and rural areas. This study is based on real feedback from wireless customers and recognizes the strength of our network. It required dedicated efforts from a lot of teams to regain this top spot in the region.”
This accolade underscores UScellular’s continuous efforts to invest in and improve their network infrastructure, ensuring that customers receive reliable and high-quality service.
About the Study
The J.D. Power 2024 U.S. Wireless Network Quality Performance Study—Volume 2 is a comprehensive evaluation of wireless network quality based on feedback from 25,597 wireless customers. The study examines carrier performance across six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest, and West. It not only evaluates the network quality experienced by customers with wireless phones but also measures the performance of tablets and mobile broadband devices. The study was conducted from January through June 2024.
The recognition from J.D. Power is particularly meaningful as it reflects the real experiences and satisfaction of UScellular’s customers, validating the company’s efforts to provide superior network performance.
What This Means for UScellular Customers
For customers in the North Central Region, this award is a testament to the quality and reliability of UScellular’s network. Whether in bustling urban centers or more remote rural areas, customers can expect strong network performance and a seamless wireless experience.
UScellular’s focus on enhancing network infrastructure means that customers can enjoy improved connectivity, faster speeds, and a more reliable service, whether they are using their phones, tablets, or mobile broadband devices.
UScellular’s Ongoing Commitment to Excellence
UScellular’s ranking as #1 in the North Central Region by J.D. Power for Wireless Network Quality is a significant milestone. It reflects the company’s dedication to delivering exceptional service and underscores the success of their continued network investments. For more information about the U.S. Wireless Network Quality Performance Study, visit the J.D. Power website.
As UScellular continues to enhance its network capabilities, customers can look forward to an even better wireless experience, reinforcing the company’s position as a leader in the industry.