Where Can I Find a Simple Fax Solution?

Looking for a simple and easy way to fax? No fax machine? No problem! You can now send and receive faxes from anywhere with 5Gstore’s e-fax service. Port your existing fax number or we can get you set-up with a brand new one. Fax from anywhere, anytime, on any device. Big bulky fax machines and paper not required!

5Gstore’s fax service will allow you to send faxes from your email or by logging into your 5Gstore fax account by visiting 5Gstore.com. Received faxes can notify up to 10 recipients via email as an attachment or a link that can be viewed or downloaded. Our fax service supports pdf, .docx, .doc, .jpg .jpeg, .xls and .xlsx files. Send one or multiple documents as a single fax.

You can get started with 5Gstore’s e-fax service for a one time set-up fee of 29.99 or just 9.99 for customers who purchased OneTalk with 5Gstore. Monthly fees are as low as 9.99 with 3 different price plans that you can choose from.

  • Low Usage:
    • Monthly fee: $9.99
    • Pages: 150 pages included, additional pages $0.10/ea
    • Notification recipients: 2
    • Senders: 2
  • Medium Usage:
    • Monthly fee: $14.99
    • Pages: 300 pages included, additional pages $0.07/ea
    • Notification recipients: 5
    • Senders: 5
  • High Usage:
    • Monthly fee: $19.99
    • Pages: 500 pages included, additional pages $0.05/ea
    • Notification recipients: 10
    • Senders: 10

To manage your fax service, set-up user notifications, view usage, billing history, as well as send and receive faxes, log into your account at 5Gstore.com. Navigate to “My Account” and then select “fax”. Click “settings” to view or update settings for your fax line. To add a subject and message as a cover sheet when sending faxes, select “include cover sheet”. You can also add or edit recipients or senders. Senders can send faxes from your fax number via email. Recipients are notified when a fax is received. These notifications can be sent via email or sms with a pdf attachment or link that can be viewed or downloaded.

Faxes can be sent by logging into your 5Gstore account or by email. To send faxes from your 5Gstore account, click the “send fax” link. Enter the fax number, select the attachments that need to be faxed, and fill in the subject and cover letter message (if “include cover letter” is selected) Documents supported by our service are pdf, .docx, .doc, .jpg .jpeg, .xls and .xlsx. To send a fax via email you must be added as a sender in the account settings. Faxes can be sent to any U.S. fax number with your email program. Send your email with attachments to faxnumber@faxmy.email (e.g 2223334444@faxmy.email) and the recipient will receive it just like a traditional fax.

Faxes sent to your fax number will be sent to the users set-up in your account as well as stored in your account. They can be viewed or downloaded by logging into your 5Gstore account. Select My Account, click Fax, and then select “messages”.

In the office or on the go, 5Gstore is here to help you stay connected.

How to Troubleshoot Common OneTalk Phone Issues

It can be incredibly frustrating when something goes wrong with your phones but don’t panic, we have some simple troubleshooting steps that you can do to get you back up and running.

  1. Always check your cables. Many phone problems can stem from an issue with the cables and connection. This is the easiest first step in troubleshooting. Are the cables securely plugged in? For example,  if not connected via Power over Ethernet (PoE), ensure the phone is properly plugged into a functional AC outlet. Also, ensure the Ethernet cable is plugged into the Ethernet port on the back of the phone.
  2. A reboot can work wonders. Press and hold X on the phone for 10 seconds, and then press “ok” to reboot. 
  3. Still not working? Try a power cycle. Unplug the phone from power for 15 seconds and then plug it back in. Sounds too easy, right? This fixes most issues. For good measure, power cycle your router as well. Just be sure that everyone is aware the internet will be down for a few minutes. 
  4. If you have tried these steps and your phones are still down, do not worry. We are here for you! Just give us a call at 833-663-8255. We can help troubleshoot further to get your issue resolved.

OneTalk Mobile App not working?

Go to menu, then settings, tap deactivate device, and then tap on the trash can next to “This Device”.  After you have done this, uninstall and reinstall the app. Tada! Your issue should be fixed. If not, we’d be happy to help you. Just give us a call at 833-663-8255. We are available 9am-5pm Monday through Friday, CST.