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Warranties and SmartCare for Peplink Balance Routers

Peplink offers optional extended warranties (AKA EssentialCare) for all of their routers, and SmartCare support is available for the higher-end models. Other licenses and upgrades are also available for some models. These options can be added here even if you already own your router.

To order licenses and warranties for other Peplink/Pepwave products, refer to our Peplink Add-Ons page

Extended Warranties/EssentialCare: Peplink provides a one-year standard warranty at no additional charge. This warranty period can be extended if desired - the extended warranty covers hardware issues and gives users access to firmware upgrades and InControl 2 (only in-warranty devices have access!). The one-year extended warranty option gives you an additional year on top of the standard one year for a total of two years of warranty protection, the two-year warranty option gives you an additional two years for a total of three years.

SmartCare Support: SmartCare is a support option that can be added for one or three years. The 1-year or 3-year SmartCare packages include:

  • Standard Warranty for 1 or 3 years
  • Free Firmware Upgrades for 1 or 3 years
  • Advance Hardware Replacement for RMA for 1 or 3 years (i.e. if your device needs to be replaced, Pepwave will ship you a replacement without having to receive the defective unit first)

InControl 2 (20/30/50/One/Two only): Access to IC2 is included when your device is under warranty. After your warranty has expired, you can add access to InControl 2 by purchasing a license. InControl-only licenses are not available for the Balance 210+ (users of those routers must purchase an extended warranty or SmartCare license).

PrimeCare Renewal (-PRM models only): -PRM models (e.g. Balance 20X) include PrimeCare for one year. If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Bonding will be disabled.

Additional WAN Activation (20/210/One): The Balance 20, 210, One, and Core have additional WAN ports that can be unlocked if needed.

SpeedFusion Upgrades (200/500/One/Two/305/310X/380/580): The MediaFast 200/500 and Balance One/Core/Two do not include support for SpeedFusion bonding. These models can be upgraded to unlock that feature if desired. The Balance 305/310X/380/580 include SpeedFusion support, and the number of supported peers can be upgraded if needed.

Upgrade to 5 PepVPN Peers (Balance 20/30/One/Core/210/310): This license increases the number of PepVPN connections from 2 to 5. This alleviates the bottleneck that occurs when both connections are used for headquarters, enabling the device to connect to 3 more remote sites.