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Licenses for Sierra Wireless Routers

As of January 2019, all Performance and Essential series routers (ES, GX, LX, MP, and RV) include Airlink Complete, which includes:

  • 1 year of Airlink Support, which includes access to Sierra's Self-service Customer Support Portal as well as 24 x 7 Telephone Technical Support
  • 1 year of Airlink Management Service (ALMS)
  • 3 year hardware warranty

Airlink Complete: Routers purchased after January 2019 include 1 year of Airlink Complete. Airlink Complete can be purchased here to add it to an existing router or to renew for a router after the first year has passed. *The extended warranty component of Airlink Complete only applies if the license is purchased while the device is currently under warranty, and only for a max of 5 years. If your warranty has expired, this license will provide the ALMS and support services only.


Extended Warranty: The ES, GX, LX, MP, and RV series routers include a 3-year warranty which can be extended to 5 years if desired. Extended warranties do NOT extend Airlink Complete.


AirLink Management Service (ALMS): ALMS is included with Airlink Complete for 1 year. It can be added on its own for routers that do not have Airlink Complete, or for users whose Airlink Complete has expired and only continued ALMS access is needed.


Looking for another Sierra service or license? Sierra offers a variety of other management options and professional services. Contact us to discuss your needs and we will be happy to get you a quote!