Cradlepoint is an American technology company that provides cloud-based network solutions for businesses and organizations. Founded in 2006 and headquartered in Boise, Idaho, Cradlepoint specializes in the development and manufacture of network routers, modems and more networking equipment that provides secure, reliable internet connectivity for a wide range of applications, including mobile networks, cloud-based computing and the Internet of Things (IoT).

Cradlepoint's products are designed to help organizations stay connected and productive, even in remote or challenging environments. Its solutions are used by a variety of industries, including government, healthcare, retail, finance and transportation. The company is known for its high-performance, secure networking equipment, as well as its cutting-edge software and cloud-based management tools — all of which make it easier for customers to manage their networks and monitor performance.

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Cradlepoint FAQ

Can I use the Cradlepoint Application Program Interface (API) end point to gain access to routers without a NetCloud license?

If you do not have a license for the device, then you will not be able to access the device via NetCloud Manager. 5Gstore offers several subscription options for the NetCloud service.

Can you modify the bands to connect to in Cradlepoint routers/ modems?

Yes, this is possible by utilizing the atterm Command, then typing at!entercnd="A710" to continue.

Do I have to use the Cradlepoint NetCloud service?

No, but without the NetCloud service, there is very limited accessibility with the Cradlepoint router. See here for more information: https://customer.cradlepoint.com/s/article/The-Reduced-Functionality-of-Unlicensed-Endpoints

How is Cradlepoint NetCloud Perimeter (NCP) depreciation handled?

Existing Cradlepoint customers will be able to access the NetCloud Perimeter feature until June 30, 2023. After this date, it will no longer be available to NetCloud accounts. Cradlepoint is developing new security and WAN services to be delivered through zero-trust networking (ZTNA) and SD-WAN services. To learn more about NCP depreciation, visit this Cradlepoint FAQ page.

What Cradlepoint NetCloud Renewal License do I need?

5Gstore has created a blog post that reviews NetCloud licensing. Check out the blog post to learn more about NetCloud renewal licenses. You can also contact 5Gstore to learn more.

What Cradlepoint products are End of Life (EOL) / Discontinued?

We have a list at Cradlepoint End of Life Products.

Where can I go for Cradlepoint support?

Support is included with your purchase from both Cradlepoint (for the length of your NetCloud package) as well as from 5Gstore (phone support for 1 year, plus unlimited email support). Cradlepoint can be reached at 855-813-3385. 5Gstore support can be reached at 833-547-8673 x3 or you can email us at support@5gstore.com.