While I've not received the cross-shipped unit yet, I have been surprised an delighted by the incredible customer-service from the 5G Store. It was just a few minutes after my original post, and Mr. Ginsberg contacted me. This morning they arranged a cross-shipment. The replacement unit is "in-the-mail." I've used them since the "3G Store" days, but have never engaged them directly for assistance. Very impressed. And I want to see PepLink succeed-- I stopped using "normal" consumer routers/access points due to unreliable performance... but hope that PepLink will evaluate how they present warranty options to customers.
Date Added: 05/27/2020 by Eric E. (Shepherdsville, KY)
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