In a surprising turn of events, major cellular carriers AT&T, T-Mobile, and Verizon experienced widespread outages across the United States on Thursday morning. The disruptions left thousands of customers without cellular service and internet connectivity, sparking concerns, especially regarding emergency services. Details sourced from NBC News reveal the extent of the outages and the subsequent responses from the affected companies.
AT&T Takes the Brunt of Outages
AT&T faced the most severe impact, with over 32,000 outages reported at around 4 a.m. ET on Thursday. The number skyrocketed to more than 71,000 just before 8 a.m. ET. Downdetector indicated that major cities such as Houston, Chicago, Dallas, Los Angeles, and Atlanta were the epicenters of the reported issues. The exact cause of the service disruption remains unclear.
T-Mobile and Verizon Experience Lesser Outages
While T-Mobile and Verizon also experienced outages, their scale appeared less widespread compared to AT&T. Around 1,100 T-Mobile outages and approximately 3,000 Verizon outages were reported as of 7 a.m. Thursday. Both companies addressed the situation promptly, assuring customers that their networks were operating normally, and the reported outages may have been a result of customers attempting to connect to other affected carriers.
Company Responses
AT&T acknowledged the issue Thursday morning, stating, “Some of our customers are experiencing wireless service interruptions this morning.” The company assured customers that they were working urgently to restore service and recommended the use of Wi-Fi calling until normal service was resumed. Similarly, Verizon clarified that the outages were not directly impacting their network but were affecting customers trying to reach other carriers experiencing issues. T-Mobile echoed these sentiments, emphasizing that their network was operational.
Emergency Concerns
One of the most alarming aspects of these outages is the potential impact on emergency services. Reports indicate that some customers, particularly those using AT&T, were unable to make or receive phone calls, including emergency calls to 911. The San Francisco Fire Department and various police departments across the country issued warnings, urging affected customers to seek alternative means to contact emergency services.
City Responses
Officials from various cities affected by the outages expressed concern and worked to mitigate the impact on emergency services. Atlanta Mayor Andre Dickens assured the public that Atlanta’s e-911 was operational, but acknowledged that AT&T customers were facing difficulties. Similar statements were issued by emergency management offices in Chicago, Virginia’s Prince William County, and North Carolina’s Charlotte-Mecklenburg.
The Importance of Failover
Problems like this make it apparent that having a backup in place is important. Network diversity via SD-WAN capable routers allow users to have more than one WAN connection available. While this is mainly used for failover purposes, it can also allow for smoother VoIP calls and video meetings, and faster uploads.
Unbreakable VPN and VoIP, faster speeds and smoother calls are possible via a feature typically known as Bonding or WAN Bonding, which combines multiple WAN connections together for one, more reliable connection. So whether you utilize more than one cellular connection, or one cellular and one wired connection (Cable, Satellite, DSL, etc), simple failover or Bonding may be what you need to keep your business running 24/7.