Here’s Everything You Need to Know About PrimeCare Renewals

As businesses continue to rely on uninterrupted and secure connectivity, Peplink’s PrimeCare subscription has become an essential service for managing networks effectively. Whether you need extended warranty coverage, simplified cloud management, or advanced networking features, PrimeCare provides all these benefits and more. But what happens if your PrimeCare plan expires? How do you renew it? This guide will walk you through why you need PrimeCare, what to do if your plan lapses, and how to purchase PrimeCare renewals quickly through 5Gstore.

Why You Want a PrimeCare Subscription

PrimeCare offers a range of benefits that enhance the performance, security, and management of your Peplink devices. Here’s why PrimeCare renewals are essential:

1. Extended Hardware Warranty

With an active PrimeCare plan, your device remains under Peplink’s comprehensive hardware warranty, covering manufacturing defects. If you want an even faster resolution, PrimeCare+ includes Advanced Hardware Replacement (AHR), ensuring that a replacement unit is shipped to you before you send back the defective one—minimizing downtime.

2. InControl 2 Cloud Management

PrimeCare grants access to Peplink’s InControl 2 cloud-based SD-WAN management system. This enables remote network configuration, bulk firmware updates, network health monitoring, and seamless device management from anywhere.

3. Comprehensive Technical Support

Subscribers gain access to 8×5 technical support, and with PrimeCare+, you get 24×7 support for critical networking needs.

4. Unlimited FusionHub Peers

PrimeCare removes licensing restrictions on FusionHub peers, allowing for seamless SD-WAN integration without additional costs.

5. Advanced SpeedFusion Features

PrimeCare enables SpeedFusion technologies like Bandwidth Bonding, Hot Failover, and Smoothing to ensure network resilience and seamless failover.

6. SpeedFusion Connect Usage Data

Enhance your connectivity by filling in coverage gaps with cellular networks, ensuring reliable performance even in challenging environments.

7. InTouch Remote Management

PrimeCare simplifies network maintenance with Peplink’s zero-touch InTouch solution, eliminating the need for expensive out-of-band management.

8. BYO eSIM Activation

PrimeCare allows users to take advantage of their carrier’s eSIM service, making eSIM swapping quick and efficient.

9. Virtual WAN on VLAN

Subscribers receive one free Virtual WAN on VLAN, increasing network configuration flexibility.

10. Advanced Features for BR1 Mini

For BR1 Mini users, PrimeCare unlocks Wi-Fi WAN activation and a dedicated WAN port, making it more versatile for small businesses.

What Happens If PrimeCare Expires?

If your PrimeCare subscription expires, you lose access to many of the benefits listed above, including:

• Hardware warranty coverage
• InControl 2 cloud management
• Technical support services
• SpeedFusion features
• Unlimited FusionHub peers

Fortunately, even if your subscription has expired, Peplink allows you to renew PrimeCare, even if the warranty has lapsed by more than 30 days. However, in such cases, you will need to provide a Diagnostic Report to confirm that your device is functioning properly.

How to: PrimeCare Renewals via 5Gstore

At 5Gstore, purchasing PrimeCare renewals are fast and easy. We’ve partnered with Peplink to automate and streamline the renewal process, ensuring that your service is reinstated in minutes—any time of day.

Step 1: Locate Your Peplink Device Serial Number

Before purchasing any PrimeCare renewals, you need your device’s serial number (S/N). If you’re unsure where to find it, check out our detailed guide here: 5Gstore Peplink Service Automation.

Step 2: Enter Your Serial Number at Checkout

When placing an order at 5Gstore, simply enter your serial number in our search box. Our system will automatically display all service items available for your specific device.

Step 3: Submit a Diagnostic Report (If Required)

If your device’s warranty has expired, our system will prompt you to upload a Diagnostic Report during checkout. This report verifies that your device is still in good working condition before Peplink processes the renewal.

How to Obtain a Diagnostic Report

Via Web Admin

1. Log into your device’s web admin page.
   • Balance routers: 192.168.1.1
   • MAX/SOHO routers: 192.168.50.1
2. Navigate to the Status tab.
3. Scroll down to Diagnostic Report and click Download.
4. Save the file (you will not be able to open it).

Via InControl 2

1. Log into InControl 2.
2. Select the Organization and Group where your device is registered.
3. Click on your device under Device List.
4. Under Information, click Show All.
5. Scroll to Diagnostic Report and click Request for a report.
6. Once processed, click Download and save the file.

Step 4: Complete Checkout and Automatic Processing of PrimeCare Renewals

5Gstore’s system verifies your serial number, ensures the correct service item is selected, and automatically processes the order within minutes. Whether you need to renew one device or thousands, our system is built for efficiency and accuracy.

Act Now to Avoid Service Disruptions

Peplink PrimeCare is an essential service that keeps your devices running smoothly, ensuring network reliability and security. If your subscription is about to expire, renewing it through 5Gstore is quick, seamless, and fully automated. Even if your warranty has expired, we make it easy to provide the necessary diagnostic report so you can get back up and running with minimal hassle.

Don’t wait until your PrimeCare benefits lapse—renew today and keep your Peplink device protected and optimized for peak performance!