I’m proud to share a milestone that means a lot to me and everyone here at 5Gstore: we’ve just received our 15th consecutive year of A+ accreditation from the Better Business Bureau.
When I started this business nearly two decades ago, my goal was simple, create a company that people could count on. Not just for the best 4G/5G products, but for real service, honest advice, and follow-through. That hasn’t changed. And this A+ rating from the BBB is more than just a grade, it’s a validation of how we’ve done business all along.
So what does an A+ rating mean?
The Better Business Bureau isn’t some marketing badge you slap on a website. It’s an independent, nonprofit organization that holds businesses to high standards for honesty, transparency, and accountability. When you’re accredited by the BBB, it means you’ve made a commitment to resolve issues quickly, communicate openly, and operate ethically.
And getting an A+ rating? That’s the highest score a company can receive. It’s based on a detailed review of how we handle customer complaints, the transparency of our business practices, our responsiveness, and our track record over time. It’s not given lightly, and it’s certainly not permanent unless you continue to earn it.
To maintain that A+ rating year after year means we’ve consistently done right by our customers, even when something didn’t go according to plan. That’s something I’m incredibly proud of.
What accreditation says about 5Gstore
Over the years, our team has worked hard to build a business that does things the right way. Here’s what I think our BBB accreditation really says about us:
- We treat our customers like partners. Whether you’re a large enterprise or a first-time buyer, you get the same honest advice and ongoing support.
- We resolve issues quickly. We’re not perfect, no company is. But we always own our mistakes and fix them fast.
- We’re transparent. What you see is what you get. No hidden fees, no fine print, and no surprises.
- We care. Our team, many of whom have been with us for over a decade—takes pride in what they do and genuinely want you to succeed.
When you buy from 5Gstore, you’re not just getting a box with tech in it. You’re getting access to people who understand the products, who care about your project, and who are here to help if anything goes wrong. That’s what has earned us this rating, and more importantly, your trust.
Why it still matters today
In a world where companies are increasingly faceless, and customer service is often outsourced or automated, I believe being a trustworthy business still matters. The BBB exists to help consumers find businesses they can count on. I encourage everyone to look up a company’s BBB rating before doing business with them. It’s a great way to spot red flags—or to find companies like ours that have a proven track record.
You can look us up any time on BBB.org by searching for 5Gstore.com in Crystal Lake, Illinois. You’ll see the full 15-year accreditation history and zero unresolved complaints.
Why we’re not slowing down
This isn’t a finish line for us. It’s a reminder of the responsibility we have every single day—to keep doing things the right way. The trust of our customers has helped us grow from a small team with a big idea into one of the most respected online retailers for 4G, 5G, and IoT products. But we’ve never lost sight of what got us here: service, support, and doing the right thing.
If you’ve been a customer of ours, thank you. If you’re considering us for the first time, I hope this gives you confidence that you’re dealing with a business that values integrity above all else. Our BBB accreditation isn’t just about the past 15 years, it’s a promise for the next 15 and beyond.
If you ever have a question or issue with an order, reach out. We’ll be here. And we’ll do everything we can to make sure you walk away happy.
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Michael Ginsberg
Owner & Founder
5Gstore.com
