Only customers who bought this item from 5Gstore can write a review - these are all verified 5Gstore purchases
Date Added: 10/25/2020 by Calvin W. (Grapevine, TX)
I purchased this to replace a Surf Soho that Iâ€™ve used for my home router for the last year and a half. The Surf Soho was good but had begun showing reduced connectivity and throughput while Iâ€™ve been working from home along with lots of video streaming activity (mainly Disney+) on the home network. The more powerful processor and high throughput on the Balance 20X let me take full advantage of the 500 mb/s down and up FTTP internet connection. Also, I was able to order a SIM card and add a line on my cell plan with Consumer Cellular for $15/mo to take advantage of the built in LTE modem on the Balance 20X. While bandwidth drops to about 20 mb/s down and 5 mb/s up on the LTE, the failover from fiber to LTE is seamless and it does provide sufficient connectivity to allow me to continue working from home. (Other streaming activity does need to be restricted while operating on LTE so as to not burn through monthly cell plan data allotment as well diminished video quality while on LTE.)
Date Added: 05/27/2020 by Eric E. (Shepherdsville, KY)
While I've not received the cross-shipped unit yet, I have been surprised an delighted by the incredible customer-service from the 5G Store. It was just a few minutes after my original post, and Mr. Ginsberg contacted me. This morning they arranged a cross-shipment. The replacement unit is "in-the-mail." I've used them since the "3G Store" days, but have never engaged them directly for assistance. Very impressed. And I want to see PepLink succeed-- I stopped using "normal" consumer routers/access points due to unreliable performance... but hope that PepLink will evaluate how they present warranty options to customers.
Date Added: 05/26/2020 by Eric E. (Shepherdsville, KY)
Very frustrating experience with PepLink. I've been such a fan of the their products and the company, but about one week into the deployment of a 20X unit, it started warning "failed to write flash" when changes were applied. OK, so I gave PepLink tech support access for remote assistances. A few reboots and diagnostic reports, and then tell me to mail the troubled unit back to them for evaluation and then they'll send me an exchange. I certainly hope they ship the exchange unit for me to swap out before returning the one deployed. How disappointing... and the second PepLink device I've purchased with out-of-box issues. The last time the unit had a design flaw. I'm not sure the root of this issue yet, but really makes one wonder.
We're sorry you had trouble getting support from Peplink! Please keep in mind that when you buy from 5Gstore, you have access to our expert technical support and you can contact us directly. We stepped in today and got a replacement out to you, so hopefully everything will be resolved ASAP. Thank you for letting us know, and please let us know if we can help with anything else.
Date Added: 05/23/2020 by Scott . (Mountain Lakes, NJ)
I am not able to get the LTE card working yet, not recognizing SIM
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