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Date Added: 05/27/2020 by Eric E. (Shepherdsville, KY)
While I've not received the cross-shipped unit yet, I have been surprised an delighted by the incredible customer-service from the 5G Store. It was just a few minutes after my original post, and Mr. Ginsberg contacted me. This morning they arranged a cross-shipment. The replacement unit is "in-the-mail." I've used them since the "3G Store" days, but have never engaged them directly for assistance. Very impressed. And I want to see PepLink succeed-- I stopped using "normal" consumer routers/access points due to unreliable performance... but hope that PepLink will evaluate how they present warranty options to customers.
Date Added: 05/26/2020 by Eric E. (Shepherdsville, KY)
Very frustrating experience with PepLink. I've been such a fan of the their products and the company, but about one week into the deployment of a 20X unit, it started warning "failed to write flash" when changes were applied. OK, so I gave PepLink tech support access for remote assistances. A few reboots and diagnostic reports, and then tell me to mail the troubled unit back to them for evaluation and then they'll send me an exchange. I certainly hope they ship the exchange unit for me to swap out before returning the one deployed. How disappointing... and the second PepLink device I've purchased with out-of-box issues. The last time the unit had a design flaw. I'm not sure the root of this issue yet, but really makes one wonder.
We're sorry you had trouble getting support from Peplink! Please keep in mind that when you buy from 5Gstore, you have access to our expert technical support and you can contact us directly. We stepped in today and got a replacement out to you, so hopefully everything will be resolved ASAP. Thank you for letting us know, and please let us know if we can help with anything else.
Date Added: 05/23/2020 by Scott . (Mountain Lakes, NJ)
I am not able to get the LTE card working yet, not recognizing SIM
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