Tag: One Talk

One Talk How to: Call Forwarding

Let’s face it, we all enjoy a little downtime, relaxing and soaking up the sun, going on an adventure or maybe exploring the history our great world has to offer us.  Yet many of us need to make sure our clients are taken care of in our absence.  That’s where Call Forwarding steps in. 

What exactly is OneTalk Call forwarding? It’s a feature that allows the user to control how a call is automatically forwarded to the best available resource.  Available options include: Always, Busy, No Answer and Select

How can I set this up?


My Business Portal

  1. Sign into MyBusiness
  2. Click Manage
  3. Click Product Portals
  4. Click One Talk
  5. From the ‘I Want To’ section, click Manage Features
  6. Click user features, then click Call Forwarding
  7. Click Selective call forwarding, if your number is toggled on (green), call 5Gstore so we can assist with setting up the call forwarding properly. If the toggle off (gray), proceed to the next step.
  8. Select the desired type: Always, Busy, No Answer
  9. Find your direct dial number (line), click the toggle to green
  10. Click add number, then enter the desired phone number in the forward calls to field
  11. Click submit 
  • To turn off the call forwarding simply follow steps 1 through 6. Find your direct dial number (line), click the toggle to gray.  Click Submit.

Mobile App

  1. Open the One Talk App
  2. Tap the Menu in upper left corner (3 horizontal bars)
  3. Tap Settings, then tap Call Features
  4. Tap Call Forwarding
  5. Select the desired type by tapping the toggle:  Always, Busy, No Answer
  6. Popup will automatically appear, then enter the desired number in the forward calls to field
  7. Click Confirm
  • To turn off the call forwarding simply follow steps 1 through 4. Find your direct dial number (line), click the toggle to gray.

If your line is part of a hunt group (rings one or more users for a predetermined amount of rings) or has selective call forwarding enabled (overrides call forwarding always, busy, and no answer) – Please call 5Gstore at 833-663-8255 and we will happily assist with setting up a call forwarding on your line. We are available 9am-5pm Monday through Friday, CST.  

Call forwarding is an amazing feature that will help to separate your business calls from your personal calls whether on vacation or when working from home. Bottom line- you will have a healthier work-life balance and who does not want that! 

*See our blog post for Mobile App and Call Through calling as this is a great way to receive business calls when you are away but need to make sure you personally are still available for your clients.

By 5G , ,

One Talk Call-Through

Every business owner is looking for ways to increase profits, save money and to improve efficiency.  The good news is that there are plenty of ideas out there that can help. 

This month Verizon announced (in an email) a feature called “Call Through for Mobile App” In case you missed it, read the details below on what it is and how to turn it on in your One Talk Mobile App.

With Verizon Call Through, calls go over your cellular network voice channel via the One Talk Mobile Application* instead of over the public internet.  For example, you are driving in an area with 1 or 2 bars of service. Opening a video or web page may be problematic, but you know you could still reliably take or make calls on your personal cell phone. This is what Call-Through will bring to you when you switch this setting on. 

The benefits to the customer are:

  • Saves you money:  Using unlimited voice, not data plans, for calls.
  • Is easy to set up: Takes two simple steps.
  • Increases business efficiency: Voice calls save battery usage.

*Here is a link to one of our previous blogs that explains the benefits of the Verizon One Talk Mobile App and the best part is that it is FREE if you have a desk phone in your office or if you are an existing One Talk mobile client customer you can download additional apps for FREE.

Spring into Action!

Call-Through is a new feature that has been added to the One Talk app which will provide a better experience for your calls. Call-Through was introduced by Verizon earlier this year and we have learned many things about how it functions as well as some things to keep in mind while using it. 

During the installation of the One Talk app or when opening the menu bar on the top left corner (3 horizontal bars) you will be presented with the choice of “Call-Through” or “App Calling”. 

App calling is the way that the One Talk app has traditionally worked for years. Calls will go through your cell phone’s internet connection (via wi-fi, or cellular 4G/5G internet when traveling) and calls will appear as coming in through the Application, instead of you seeing a regular cell phone call on your personal number. 

App calling is still the best way to initially set up your application, as it will allow you to immediately recognize this as a business call because of the app symbol when it rings, and most importantly allow you to transfer the call out if needed. 

However, the quality of your experience with the app will be directly tied to your internet connection at the time. If you are driving and traveling in an area with poor internet coverage, you may experience a dropped call. This is where Call-Through would benefit you.  

Call-Through will use your cell phone’s carrier signal, and NOT the internet,  which could improve your call quality.  

In addition to this, call-through will:

  • Still mask your personal information and cell phone number
  • Never use your personal voicemail or greeting
  • Continues to follow your prepared call flow moving further down your phone tree if you do not answer
  • Resolves an Android specific issue that will ignore a One Talk call when you are on your personal phone line
  • Resolves an Android specific issue that puts a One Talk call on HOLD when a personal call comes in

Please keep the following in mind when using Call-Through

  • With Call-Through enabled, the user logged into that line with the setting enabled will be the only person to receive the call. 
  • If the One Talk number logged in is presented as your main published business number, some forwarding rules may not work in conjunction with this setting enabled. Call the team at the 5GStore and we can help ensure things are working properly!
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Spring into Action!

If you’re like most people, you’re eager to get outside this spring. Now you can get out while you work with the assistance of Verizon’s One Talk service. 

Verizon One Talk is a versatile, multi-line phone solution for offices, remote work, or a combination of both. Your mobile phone number is shared across multiple devices, giving you a single phone number, so that you can gain access to calls and business telephone features while on the go.

Just imagine you have an essential appointment out of the office, but you have been waiting on an important call. Not to worry because you can be at two places at the same time with the Verizon One Talk Mobile App! Now you can receive all of your important calls from anywhere in the world.

How Does it Work?

Go to your Google Play or App Store. Search for the Verizon One Talk app and download. Or click on the links below.

Google Play

App Store

Follow these steps:

  • Sign in
  • Each One Talk phone number can use the One Talk Mobile and Desktop apps on up to 5 different devices. Using the One Talk phone number in the Desktop app counts toward the limit of 5 devices.
  • Open One Talk and sign in.
  • Select One Talk Phone Number and enter your One Talk phone number.
  • Select Device Name and enter a name for your device. (Minimum 3 characters.)
  • Click Request PIN.
  • Check your email for your activation PIN*. It’s the email address your One Talk administrator used when setting up your Verizon One Talk account.
  • Enter your activation PIN and click Activate.

Your mobile app will now ring when your desk phone rings! 

Need a break? Turn your app on Do Not Disturb in the phone app. Then all your calls will go to your voicemail!

*The One Talk Mobile app is not compatible with Galaxy Z Fold phones or Microsoft Surface Tablets

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How to Create a Schedule for Your OneTalk Phones

With the holiday season coming up, you may need to adjust your phones, since let’s face it, no one wants to answer a phone while eating turkey, visiting with family and watching football.  Fortunately, One Talk makes it quick and easy to change the schedules and allow you to enjoy your time off.  While everyone’s call flow may be a little different, here are some general steps you’ll need to follow to set up your holiday schedule.  Go ahead and log into your Verizon Business account and open up the One Talk portal, and you’ll be able to update your schedule in no time.

Creating the Schedule

  1. In the One Talk portal, select the Manage Schedules link under the “I want to” box on the right hand side of the page.
  2. Click on the Create Schedule button in the top right corner.
  3. Select the type of schedule you want to use.  In this case, we will choose a Holiday schedule to temporarily adjust the phones.
  4. Set your schedule.  Choose the days you want to alter.  You can un-check the “All Day” box to set specific times as well.  Once the schedule is set, click Save.

Apply the Schedule to your Automated Receptionist

  1. From the home page in the One Talk portal, click on View Details in the automated receptionist box.
  2. Click on the phone number for the AR you want to apply the schedule to.
  3. Click on the “After Hours and Holidays” section at the top.  From there, you can select the Holiday Schedule you just created.  You can also change your greeting there too, but you will want to change it back after the holiday.  Click on Save at the top once everything has been updated.

This last step may or may not need to be taken.  If your automated receptionist is the same number that customers are calling, then you are all set.  If your automated receptionist does not have the same number that customers are calling, you’ll need to make sure forwarding is set as well.

Apply the Schedule to your Forwarding

  1. From the home page in the One Talk portal, select the Manage Features link under the “I want to” box on the right hand side of the page.
  2. Click on User Features at the top of the page, and then select Call Forwarding.
  3. Click on Selective at the top of the page.
  4. In the list, you will need to locate your main number that the forwarding is normally set on.  Click on the “+” next to the number to open the forwarding rules.  Choose the holiday schedule you just created.  Then click apply at the bottom.

As you can see, updating your schedules can be a breeze with One Talk.  If there are any questions on the process, 5Gstore is always here to help.  You can email us at onetalk@5gstore.com or give us a call at 833-663-8255.  We are available 9am-5pm Monday through Friday, CST.  

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