This page contains information about our shipping policies, methods, and restrictions.
Some One Talk orders ship from 5Gstore's main warehouse location in Crystal Lake, IL, while others ship from Verizon directly.
5Gstore ships via FedEx and can utilize any method available to the delivery address (Ground, Express, 2nd Day, Overnight, and Saturday Delivery). For all services, a "day" is a normal business day, not a weekend or holiday. 5GStore.com can only ship to physical street addresses - no PO boxes.
Please note that your order will not ship until we have confirmed your setup with you!
The map below shows an estimate of how many business days an order shipped via FEDEX GROUND delivery will take for deliveries within the US:
"Will Call" pickup is available for most products at our Crystal Lake, IL warehouse by appointment only. If you are interested in picking up your order, please call us before placing your order.
We email tracking numbers by 5pm CST the day your item ships. You can also Log In to your account any time and see the status and tracking number. Please note that your tracking number may not register with FedEx until the package actually leaves our warehouse.
Please note that your order will not ship until we have confirmed your setup with you, so please double check that the contact information you provide is accurate!
For your protection, your 5Gstore order MAY be shipped with a signature required.
WEATHER AND MECHANICAL FAILURE DELAYS: If your package is being delivered to an area affected by severe weather (snow, hurricanes, heavy rains and flooding, etc), please note that neither 5Gstore nor the shipping company can be held responsible for any delays caused by weather and FedEx does NOT issue shipping refunds for shipments delayed by weather. Additionally, neither 5Gstore nor the shipping companies are responsible for what are considered "mechanical failures" (e.g. problems with one of their planes that results in a delivery delay). Always check your tracking information at FedEx.com for up-to-date information on your package's status.
Shipping promotions/discounts advertised on other 5Gstore sites are not applicable to One Talk orders.
Sales tax is only charged if your shipping address is in Illinois. If your shipping address is in any of the other 49 states or territories, there is NO sales tax.
Tax Exempt IL Businesses: If your shipping address is in Illinois and your business is tax-exempt, you can fax or email us a copy of your Tax Exempt or Reseller letter prior to ordering and tax will not be charged.