Starlink Satellite Service: Is It Right for You?

The world of satellite-based internet services has been utterly transformed by the introduction of Starlink, an innovation by SpaceX. With the ambitious goal of providing high-speed internet connectivity to remote and underserved regions across the globe, Starlink has garnered both praise and skepticism. Drawing from our team’s experience and customer feedback, this article provides a comprehensive perspective on Starlink’s performance, highlighting its strengths and offering insights into its potential challenges.

Leveraging the Starlink App

Prospective users have the advantage of utilizing the Starlink app to optimize their installation site. By leveraging the app’s capability to scan the sky for obstructions using the device’s camera, users can make informed decisions about their setup. The app provides recommendations on whether to continue with the current location or explore alternatives, facilitating the best possible connectivity.

Starlink Obstructions: Navigating Rain, Leaves, and More

Starlink’s operation at Ku-Band frequencies, combined with its low Earth orbit architecture, has enabled its success in delivering connectivity through compact satellites and small antennas. Yet, certain environmental factors can impact its performance. Notably, heavy rain can temporarily attenuate Ku-Band frequencies, leading to signal degradation. The severity of the rainstorm plays a pivotal role in determining the extent of this impact.

Obstructions like branches and leaves can also hinder Starlink’s performance. Those residing in heavily vegetated areas should prioritize maintaining a clear line of sight for the satellite dish to mitigate disruptions. While speculation exists about potential interference from planes, no conclusive evidence has been presented thus far. 

Starlink Challenges and Considerations

Starlink, like any technology, comes with its share of challenges. Streaming services may encounter variability when used while traveling abroad, underscoring limitations in global coverage. Although streaming often remains viable even with some obstructions, video conferencing, especially on platforms like Zoom, might face intermittent issues.

The orientation of the satellite dish can occasionally become problematic. While the dish typically reorients itself when obstructions appear in its line of sight, isolated instances have been reported where it inadvertently directed itself towards obstructions. This could be due to satellite movement, necessitating users to explore solutions like raising the dish or seeking assistance from Starlink’s customer service.

Moreover, sporadic high packet loss can disrupt real-time applications such as VoIP, online gaming, and video meetings. This emphasizes the fact that Starlink’s performance may not consistently match the reliability of established internet options like fiber or cellular connections.

Starlink Outages and Bonding

While Starlink has made substantial strides in delivering internet access to previously unreachable areas, it’s not immune to occasional outages. These interruptions can undoubtedly frustrate users who rely heavily on the service. To address this, our team has explored the concept of bonding. This approach involves combining multiple internet connections, including Starlink and other alternatives, to enhance overall connectivity reliability. If you find yourself grappling with Starlink outages, reach out to us to discuss the benefits of bonding.

Setting Realistic Expectations

While Starlink has made it more possible to connect across the globe, it’s important to align your expectations with its inherent variability. For occasional users seeking primary internet access in remote areas, Starlink can be an exceptional solution. Especially if the fastest alternative in the area is DSL. However, those requiring unwavering reliability and stability might want to consider a secondary internet service and a bonded connection strategy. This approach would help alleviate potential Starlink-related challenges.

Last Thoughts

As we conclude our exploration of Starlink’s satellite service, it’s essential to consider various scenarios and expectations to determine if this innovative solution is the right fit for you. If you’re transitioning from the confines of rural areas burdened with sluggish DSL or even archaic dial-up connections, Starlink could very well be a game-changer for you. Despite its occasional faults, the leap in speed and accessibility that Starlink brings will likely be a breath of fresh air.

However, the story takes a different turn if you’re accustomed to the seamless streaming and consistent connectivity offered by cable or fiber services. For those who engage in regular streaming sessions, whether it’s your favorite TV shows, movies, or work-related conferences, the relationship with Starlink might be a mix of admiration and frustration.

When embracing Starlink, it’s crucial to understand and factor in its limitations. Rain can impact performance due to the attenuation of Ku-Band frequencies. If your internet usage primarily occurs after 6 PM, it’s important to be prepared for the possibility of encountering slower performance during peak usage times.

Equally paramount is the realization that Starlink’s performance is intimately tied to your geographical location. Factors such as obstructions, vegetation, and terrain play a pivotal role in determining the quality of your connection.

Furthermore, an important aspect to keep in mind is Starlink’s support structure. Unlike conventional customer service where a phone call can swiftly address your concerns, Starlink’s support operates through the app’s messaging feature. As such, seeking assistance involves sending messages within the app, a process that might require some adjustment for those accustomed to direct phone support.

Navigating the Starlink journey can be greatly facilitated by tapping into the wealth of knowledge within the user forums and communities. Before taking the plunge, we strongly encourage you to conduct thorough research by exploring these platforms. They offer insights, experiences, and solutions shared by fellow users, allowing you to make an informed decision that aligns with your unique needs and expectations.

In summation, Starlink’s satellite service presents a transformative opportunity for those seeking enhanced connectivity, especially in rural or underserved areas. For some, the transition will be seamless, while for others, it may require a level of adaptability and understanding. By comprehensively evaluating your usage patterns, geographic location, and support expectations, you can navigate the Starlink landscape with clarity and confidence.

How Satellites Can Help With the 5G Rollout

News from the world of satellites comes as U.S. wireless operators try to get more of their C-band spectrum rolled out to users. The reason is that companies like Intelsat and SES have licenses to this spectrum. SES just announced this week that they would be willing to assist with the launch of a satellite. The plan will be to clear out this spectrum so that wireless carriers could begin utilizing it for their 5G networks. 

The SES-22 launched from SpaceX’s Space Launch Complex 40 at Cape Canaveral in Florida on Wednesday. It will deliver TV and radio content to millions of American homes and provide other critical data transmission.

The FCC began this accelerated C-Band clearing program and SES Chief Development Officer Christophe De Hauwer was brought in to lead SES’ efforts. SES’s responsibilities include ensuring ground stations are correctly pointed and tuned, technology is upgraded where needed and filters are installed to protect customers against interference.  

“It’s definitely a complicated program,” De Hauwer said. “It’s the orchestration of the whole thing… It’s a very big spreadsheet.”

The first phase involved the lower 120 MHz that was cleared last year. This second part requires clearing the lower 300 MHz of spectrum so that everything can be packed into the upper 200 MHz.

SES is launching a total of five satellites to make this second phase happen, De Hauwer said. The launch this week carries one satellite, while two more launches later this year will carry two each. This will give SES enough capacity to support its customers, which are moving into the higher frequencies aligned with the new satellites. The first satellite is expected to be operational for SES customers in August.

After SES completed Phase 1 ahead of the December 2021 deadline, they announced a deal with Verizon to speed up the process. Their efforts earned almost $1 billion in accelerated relocation payments by doing so. They’re expecting to earn another $3 billion in accelerated payments by meeting the Phase 2 December 2023 deadline ahead of schedule.

Satellite companies weren’t happy of course to make these moves, but the FCC offered the accelerated relocation payment plan, and they took it. Naturally, they don’t want their own services to be affected – something that would affect customers of content providers like CBS, Disney and Viacom. They lease capacity from the satellite companies. In turn, they work out deals with cable companies to get their programming on the air.

SpaceX has a new premium satellite service with faster speeds at 5 times the cost of the standard service

Elon Musk, CEO of SpaceX, tweeted some big news on Tuesday. The tweet included a link to their website with mention of a new Starlink Premium service plan.

The Starlink satellite Internet service has been offering a standard plan to users. The plan costs $99 per month, plus a one time $499 fee for a setup kit. The plan promises users bandwidth speeds up to 150Mbps. Of course, as many users have reported, that can be quite variable at this point. 

Now SpaceX is offering their premium plan, which has been designed for better performance in “extreme weather conditions.” According to the Starlink website, the service plan is described as ideal for “small offices, storefronts, and super users across the globe.”

It seems that because of these upgrades to the service, the monthly cost is much higher, at $500. There’s also a $500 deposit that is required and the setup kit jumps up to a price of $2500. The setup kit not only includes the Dish, but a tripod mount and a WiFi router. Performance compared to the standard plan also goes up quite a bit. Users can experience anywhere from 150 to 500 Megabits per second. 

The website says that customers would be able to get their hands on Starlink Premium in the second quarter of 2022. Also, customers who paid the $500 deposit will receive a notification when their internet kit is on the way.