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As businesses continue to rely heavily on seamless and secure connectivity, Peplink’s PrimeCare subscription has emerged as a robust solution for managing networks, ensuring reliability, and offering advanced features for Peplink devices. Whether you’re looking for enhanced warranty coverage, simplified cloud management, or advanced networking capabilities, PrimeCare offers all of these benefits and more.
Let’s dive into the Peplink PrimeCare benefits and why it’s an essential service for Peplink users.
Peplink PrimeCare Benefits
1. Extended Hardware Warranty
PrimeCare comes with a comprehensive hardware warranty, protecting your device against any manufacturing defects. This gives users peace of mind, knowing that their investment is protected. If you’re looking for an extra layer of protection and speed, PrimeCare+ includes Advanced Hardware Replacement (AHR). This feature ensures that if your device fails, a replacement will be shipped to you before the defective unit is sent back, minimizing any potential downtime.
2. InControl 2 Cloud Management
PrimeCare unlocks access to InControl 2, Peplink’s proprietary cloud-based SD-WAN management system. This feature allows users to remotely manage their network and devices effortlessly. With Zero Touch Configurations, users can remotely push complex network setups to multiple devices in minutes. Firmware updates in bulk and network health monitoring also become possible with InControl 2.
This management solution also offers:
- Standardization of VLAN, SSID, firewall, and outbound policies
- Remote configuration of Wi-Fi radios, SD-Switch PoE ports, and SSIDs based on custom schedules, boosting both energy efficiency and security.
3. Comprehensive Technical Support
PrimeCare subscribers gain access to 8×5 technical support, offering direct assistance with Peplink’s support team. For those who require around-the-clock support, PrimeCare+ offers 24×7 access to technical experts, ensuring your network remains up and running at all times.
4. Unlimited FusionHub Peers
With PrimeCare, there’s no need to worry about peer limits when connecting devices to FusionHub. Peplink’s FusionHub, a virtual SpeedFusion appliance, allows seamless integration with multiple devices without additional licensing costs.
5. SpeedFusion Features
PrimeCare enables the full range of SpeedFusion capabilities, including Bandwidth Bonding, Hot Failover, and Smoothing, allowing for robust deployment options for businesses needing uninterrupted connectivity. These features are critical for industries like retail, healthcare, and emergency services where downtime is not an option.
6. SpeedFusion Connect Usage Data
For enhanced connectivity resilience, SpeedFusion Connect offers a lifeline by seamlessly filling in any connectivity gaps with cellular networks. This means no more service outages or instability.
7. InTouch Remote Management
Another crucial benefit of PrimeCare is InTouch, Peplink’s zero-touch remote network management solution. InTouch eliminates the need for expensive out-of-band management (OOBM) or VPN licensing, further simplifying your infrastructure while reducing overheads.
8. BYO eSIM Activation
With BYO eSIM (Bring Your Own eSIM), users can leverage their cellular carrier’s eSIM service. This enables quick and easy swapping of eSIMs, particularly useful for businesses that need flexibility in their network setup.
(Note: Only consumer eSIMs are supported with BYO eSIM).
9. 1 Free Virtual WAN on VLAN
PrimeCare subscribers also receive the ability to create 1 Virtual WAN on a VLAN. This provides additional flexibility in configuring your network by allowing virtual WANs to operate on either a WAN or LAN port.
10. Advanced BR1 Mini Capabilities
For those using the BR1 Mini Series, PrimeCare unlocks advanced networking capabilities, including Wi-Fi WAN activation and a dedicated WAN port. This transforms the BR1 Mini into a flexible and powerful networking device, ideal for small to medium-sized businesses.
11. Renewal Flexibility
Missed renewing your warranty? No problem. Peplink allows users to renew their PrimeCare subscription even if the warranty has expired by over 30 days. Simply submit a diagnostic report, and if your device passes, you’re good to go.
Frequently Asked Questions (FAQ) about Peplink PrimeCare Benefits
1. Is PrimeCare or PrimeCare+ the correct plan for my device?
If your Peplink device has a ‘PRM’ suffix in its product code, then PrimeCare or PrimeCare+ is the correct plan. If not, you may need an EssentialCare plan. You can also search for the appropriate plan using your device’s Serial #, SKU, or product name at the Peplink eStore.
2. I only need a few features from the PrimeCare plan. Can I purchase them individually?
Unfortunately, Peplink does not offer the option to purchase individual features included in the PrimeCare plan. A valid PrimeCare subscription is required to access services like InControl 2, SpeedFusion, and the extended warranty.
3. Will my device lose all functionality if I don’t renew my PrimeCare subscription?
While core network functionality and access to the device’s WebUI for configuration will remain available, advanced features such as InControl 2, FusionHub licenses, and SpeedFusion capabilities will be disabled without a valid PrimeCare subscription.
4. Can I upgrade from a PrimeCare plan to a PrimeCare+ plan?
Yes, you can upgrade from PrimeCare to PrimeCare+. If there is less than one year remaining on your plan, you’ll be upgraded immediately after purchasing PrimeCare+. If more than a year remains, you can pay the price difference to convert the remaining period to PrimeCare+.
5. Are there any changes to the Advanced Hardware Replacement (AHR) with PrimeCare+?
Yes, Advanced Hardware Replacement (AHR) is only available with PrimeCare+ plans. Under this arrangement, replacement units are shipped before receiving the defective device. For standard PrimeCare, replacement units are sent after the faulty device is received.
Final Thoughts on Peplink PrimeCare Benefits
Peplink PrimeCare goes beyond basic support to deliver essential features like InControl 2 management, unlimited FusionHub peers, SpeedFusion capabilities, and much more. Whether you’re a small business or an enterprise, the flexibility and enhanced performance that PrimeCare provides make it a valuable addition to your network management strategy.
Ready to unlock these benefits? Explore the right PrimeCare plan for your Peplink device today!
