Tag: Subscription

Understanding Cradlepoint NetCloud Renewals

Cradlepoint NetCloud Manager (NCM) is a cloud-based network management solution that provides businesses with a single pane of glass for managing and monitoring their Cradlepoint networking devices. The platform provides IT administrators with the ability to configure, monitor, and troubleshoot their network devices from a single dashboard, regardless of their location. Without NetCloud, your Cradlepoint router is quite limited in what it can do and how it can be configured. This is why renewing your subscription is so important. Let’s take a look at some common questions about NetCloud renewals to better understand how it works and where you can find assistance. 

  • Why is it necessary to renew my NetCloud Subscription?
    • A Cradlepoint NetCloud subscription offers continued access to software features, updates, 24/7 technical support, and hardware warranty. Without an active subscription, users cannot access firmware updates and have limited control over their device. Learn more about the limitations when your device is not licensed. 
  • When do I need to renew my NetCloud subscription?
    • Cradlepoint sends out reminders about 90 days prior to expiration. It’s best to renew at that time so that there are no disruptions in your management and service. This also gives you time to review the renewal notices for all your devices, allowing for cost budgeting and license prorating, if needed. 
  • How do I renew my Cradlepoint NetCloud subscription?
    • There are three ways to renew your NetCloud subscription. Through the NCM portal, from Cradlepoint’s webstore, or through a registered Cradlepoint partner like 5Gstore.com. It is recommended to renew through a Cradlepoint partner as they will have the most up to date pricing and support.
  • What happens if my NetCloud subscription expires?
    • If your subscription expires without renewal, your device goes into a non-compliant mode and certain features are limited. You have 30 days to renew before your device becomes unlicensed and loses access to more features. 
  • Can I upgrade or change my NetCloud subscription plan at the time of renewal?
    • Yes, the renewal period is a great time to review your application needs and determine if additional features may be needed.
  • Are discounts or incentives offered for long-term NetCloud renewals?
  • Can I transfer my NetCloud subscription to another device?
    • NetCloud subscriptions are typically tied to specific devices. If you need to change devices, please contact the 5Gstore sales team for guidance. 
  • Does Cradlepoint apply any fees for late NetCloud renewal? 
    • In most cases, a late fee will be applied if renewal occurs after the expiration date. 
  • Who can assist me if I need help renewing my Cradlepoint NetCloud subscription?
  • Can my Cradlepoint NetCloud Subscription integrate with other IT infrastructure and services?
    • Yes, Cradlepoint NetCloud’s flexibility allows it to integrate seamlessly with various IT infrastructures and services. Through APIs and other interface capabilities, you can often connect it with other solutions you use. Always refer to Cradlepoint’s documentation or customer support for specific integration guidance and best practices.
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5Gstore / Peplink Service Automation

All router manufacturers offer or require yearly service/subscriptions and/ or special service add-ons that need to be renewed. This is a tedious process not only for the end-user (customer) but also for the reseller and the manufacturer as well.  Here is how it works now.  Place an online order for a service item.  The reseller gets it and has to create a purchase order and manually submit an order to the manufacturer.  The manufacturer gets the order and has to manually process it.  Typically, this takes less than 24 hours but could take longer.

Sometimes, you are in a bind and need to purchase/update your router (or fleet of routers). NOW, you cannot wait 24 hours (or more if on the weekend).  What happens if something expires Saturday at midnight?  You have to wait until Monday for the order to first be processed. 

5Gstore and Peplink have partnered to automate and speed up this process.  When placing an order for any service item at 5Gstore, we have worked with Peplink to create a robust API.  When you place any service order, 24/7, your order will be processed and fulfilled in MINUTES.  All automatically – we will even check your order to make sure you don’t mix up serial numbers.  We can process 10 or 100,000 orders a day and it will be automatic.  This is what the new process looks like:

If your warranty has expired and you need Incontrol2 access at 11pm or on a Sunday, just place your order with 5Gstore for instant processing.  It doesn’t matter where you ordered your Peplink device, we can help you 24/7!!  During checkout, you are required to enter the S/N of your Peplink device, our system verifies that your service item is compatible with your device.  If you have a bunch of devices that you need to order, you can export your S/Ns and directly import them during the checkout process.

How To Find your Peplink Serial Number (S/N)

Peplink is adding more “Feature Packs” to convert a low-end SKU to have more features and make them equivalent to older higher-end SKUs.  With this upcoming change, 5Gstore will be able to add any Feature Pack that is on your order as it is shipped (or instantly as you needs change).

Lastly, we have simplified the complicated when it comes to ordering service items.  Just enter your Peplink S/N in our search box and we will display all the service items specifically available for your S/N (this works for all Peplink S/Ns).

Just another way, 5Gstore helps you stay connected! 

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