Tag: service

5Gstore.com – What is Our Commitment to Our Customers?

Since 2005, when 5Gstore.com began as 5Gstore.com, our top priority has always been customer service. Though our team has grown over the years, we have never lost sight of that priority. 

The 5Gstore sales and support staff are experts in our field and are able to guide you through every step of your purchase – from determining the appropriate products for your needs, to troubleshooting installation issues. 

We take customer service seriously. Whether you’re reaching out to us by phone, email, or chat, you should be receiving the same level of service. Our commitment to you, our customer, is the following [during our regular business hours, Monday – Friday 9am to 6pm CST]:

  • If you give us a call, you won’t have to wait on hold to get a live person. 
  • If you reach out to us through our online chat, a representative will reply within 2 minutes. 
  • If you send us an email, a representative will respond within 4 hours. 

For those who have never worked with our store, don’t take our word for it. We have received thousands – and counting – positive reviews at Shopper Approved and Google Shopping. We’re also A+ rated with the Better Business Bureau. Give us a try and decide for yourself.

When you’re ready to get in touch with us about your cellular or WiFi needs, reach out by phone, email, or chat!

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5Gstore / Peplink Service Automation

All router manufacturers offer or require yearly service/subscriptions and/ or special service add-ons that need to be renewed. This is a tedious process not only for the end-user (customer) but also for the reseller and the manufacturer as well.  Here is how it works now.  Place an online order for a service item.  The reseller gets it and has to create a purchase order and manually submit an order to the manufacturer.  The manufacturer gets the order and has to manually process it.  Typically, this takes less than 24 hours but could take longer.

Sometimes, you are in a bind and need to purchase/update your router (or fleet of routers). NOW, you cannot wait 24 hours (or more if on the weekend).  What happens if something expires Saturday at midnight?  You have to wait until Monday for the order to first be processed. 

5Gstore and Peplink have partnered to automate and speed up this process.  When placing an order for any service item at 5Gstore, we have worked with Peplink to create a robust API.  When you place any service order, 24/7, your order will be processed and fulfilled in MINUTES.  All automatically – we will even check your order to make sure you don’t mix up serial numbers.  We can process 10 or 100,000 orders a day and it will be automatic.  This is what the new process looks like:

If your warranty has expired and you need Incontrol2 access at 11pm or on a Sunday, just place your order with 5Gstore for instant processing.  It doesn’t matter where you ordered your Peplink device, we can help you 24/7!!  During checkout, you are required to enter the S/N of your Peplink device, our system verifies that your service item is compatible with your device.  If you have a bunch of devices that you need to order, you can export your S/Ns and directly import them during the checkout process.

How To Find your Peplink Serial Number (S/N)

Peplink is adding more “Feature Packs” to convert a low-end SKU to have more features and make them equivalent to older higher-end SKUs.  With this upcoming change, 5Gstore will be able to add any Feature Pack that is on your order as it is shipped (or instantly as you needs change).

Lastly, we have simplified the complicated when it comes to ordering service items.  Just enter your Peplink S/N in our search box and we will display all the service items specifically available for your S/N (this works for all Peplink S/Ns).

Just another way, 5Gstore helps you stay connected! 

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