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verified 5Gstore purchases
Date Added: 09/09/2024 by Bob. (TRAVERSE CITY, MI)
Would not buy again. Difficulty with setup right out of box. After first month unit started to fail with one outlet shutting down on its own and was unable to even reboot it remotely as it was designed for. Now past the return window..
5Gstore Comments:
Hello Pam,
We were very sorry to hear you are not satisfied with the remote switch you purchased. We had a Sales and Support representative reach out to work with you for further troubleshooting to get this working to your satisfaction or review options. While our standard RMA window is 30 days from the date of shipping, this unit is under manufacturer warranty for 1 year from the date of purchase. If one of the outlets is not functioning we can work with you to troubleshoot and proceed with a warranty replacement. If it's a setup difficulty we would be happy to work with you over the phone or email to support getting the device and remote management set up. Our customer service team will continue to be responsive and work with you as you have one year of free phone support from the time of purchase and a lifetime of email support. If you receive this response prior to our representative getting in contact with you please email us at support@5gstore.com or give us a call at 833-547-8673 so we can work to get this setup and functioning to your expectations or work with you on a replacement unit that will.
Thank you,
5Gstore
Date Added: 09/06/2024 by K. N. (CARLETON, MI)
Great instruction and support. Works as advertised.
Date Added: 06/28/2023 by Bjarne B. (JUPITER, FL)
Very easy to set up and use to remotely auto reboot equipment upon lost connection or scheduled reboots.
Date Added: 04/16/2023 by rav. (Bonstetten, ZH)
After some challanges with the configuration it works now.
Note: E-Mail notification does not work wit SMTP with SSL/TLS
Date Added: 08/26/2022 by James C. (Tulsa, OK)
After initial setup, required a full reset to access it through the web browser. Ugh.
Date Added: 06/27/2022 by FBA I. (Joliet, IL)
great value
Date Added: 04/26/2022 by DAM b. (WASHINGTON, DC)
Had purchased online from AMZ before, and now purchased 4 more units from 5Gstore direct at a great price. A must have. Works great in combination with the ezDevice app on my phone. Using it to AUTO REBOOT a router every Sun and Wed night. And do a MANUAL REBOOT whenever I want from anywhere in the world. Of course, for the manual reboot to work, your router must be online. Will use the extra units I now received to auto reboot the modem. And to manually reboot some other devices (such as some smart home hubs that occasionally freeze), from anywhere in the world.
Date Added: 03/08/2022 by PIERRE-ANDRE. (GIVISIEZ, FR)
Perfect & fast international delivery and product according our expectation !
Thank you !
Date Added: 12/31/2021 by Steven L. (Portland, OR)
Have 2 in service, and they do the job
Date Added: 12/19/2021 by J C. (Chicago, IL)
Has a very narrow function, but absolutely essential if you need it. Works perfectly, easy to use.
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