While the power switch was received in good order, like other reviwers commented, only a single sheet of connection instructions was included. A reference to the Cloud4UIS app and website could not provide step by step set up or a detailed manual. The app is painfully basic, is not user interactive and references a $60 annual support subscription to access a system activity log. Within a week of receiving the product, I received a marketing call from a 5Gstore rep who agreed to track down some answers for me. He replied with an email containing a link that would download the full manual. Not so. The link directed me to the 5Gstore Contact form where I could post a question to the support team. I still don't have the manual and although I have lights showing on the device, I am not convinced that it is actually functioning. This is a basic failure of product support, charging $60 for a feature essential to the product and a lack of response to customer issues.
Date Added: 09/26/2024 by Paul I. (MOUNT HERMON, CA)
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