Very frustrating experience with PepLink. I've been such a fan of the their products and the company, but about one week into the deployment of a 20X unit, it started warning "failed to write flash" when changes were applied. OK, so I gave PepLink tech support access for remote assistances. A few reboots and diagnostic reports, and then tell me to mail the troubled unit back to them for evaluation and then they'll send me an exchange. I certainly hope they ship the exchange unit for me to swap out before returning the one deployed. How disappointing... and the second PepLink device I've purchased with out-of-box issues. The last time the unit had a design flaw. I'm not sure the root of this issue yet, but really makes one wonder.
Date Added: 05/26/2020 by Eric E. (Shepherdsville, KY)
5Gstore Comments: We're sorry you had trouble getting support from Peplink! Please keep in mind that when you buy from 5Gstore, you have access to our expert technical support and you can contact us directly. We stepped in today and got a replacement out to you, so hopefully everything will be resolved ASAP. Thank you for letting us know, and please let us know if we can help with anything else.
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