Tag: sierra wireless

The Versatility of USB Ports on Routers

In an era dominated by wireless connectivity, the USB port on your router may seem like a relic of the past. However, its capabilities extend far beyond mere charging. These ports offer a plethora of practical applications that can elevate your networking experience. Let’s explore the myriad uses of USB ports on routers and how different manufacturers are harnessing their potential to innovate networking solutions.

Enhancing Connectivity Beyond Wires

USB ports on routers facilitate a diverse range of functionalities that transcend traditional wired connections. They can be leveraged for WAN connections via cellular modems, providing a backup or primary internet link in areas with limited wired infrastructure. This feature is invaluable for rural homes or businesses susceptible to frequent internet outages, ensuring uninterrupted connectivity even in challenging network environments.

Example Use Case: A small business operating in a rural area relies on a stable internet connection for daily operations. By connecting a 4G/5G modem to the router via USB, they ensure continuous connectivity, minimizing downtime and maximizing productivity.

Expanding Local Network Capabilities

USB ports serve as additional LAN ports, accommodating devices like printers, external storage drives, or gaming consoles. This functionality is especially beneficial for households or offices with numerous wired devices but limited Ethernet ports on the router. Users can seamlessly extend their local network by connecting peripherals directly to the router via USB.

Example Use Case: A family home with multiple desktop computers, a network printer, and a network-attached storage (NAS) device requires additional LAN ports. By connecting a USB hub to the router’s USB port, they expand their network capacity, allowing all devices to communicate seamlessly.

Streamlining Power Management

USB ports on routers double as power sources for compatible devices such as smartphones, tablets, or wireless cameras. This eliminates the need for multiple power adapters and sockets, simplifying cable management and reducing clutter. Some routers even feature USB ports with enhanced power output, enabling fast charging for supported devices.

Example Use Case: A homeowner sets up a wireless security camera system around their property. By connecting the cameras to the router’s USB ports for power, they eliminate the need for individual power outlets near each camera, simplifying installation and maintenance.

Manufacturer Innovations in USB Technology

Different router manufacturers are pushing the boundaries of USB technology to enhance router functionality. For instance, the XR80 and XR90 models from Sierra Wireless/Semtech feature USB-C ports that offer LAN connectivity at USB 3.2 Gen 1 speeds, ensuring optimal throughput comparable to high-speed RJ45 network ports. Inseego routers like the FX2000e and S2000e leverage USB 3.1 Type C ports for enhanced networking capabilities, including USB tethering and WAN modem support. Peplink, Cradlepoint, and Digi routers cater to specific networking needs with USB WAN or power functionality, ensuring flexibility and compatibility with diverse USB devices and accessories.

Considerations Before Implementation

Before utilizing USB ports on routers, it’s crucial to address certain factors that can mitigate security risks, ensure seamless device interoperability, and optimize data transfer speeds, ultimately enhancing the overall networking experience.

  1. Security Considerations: USB-connected devices can potentially introduce security vulnerabilities, such as malware infections or unauthorized access to network resources. Suggestions include regularly updating router firmware, using reputable antivirus software, and avoiding connecting unknown or untrusted USB devices.
  2. Compatibility and Interoperability: Compatibility issues may arise when connecting different USB peripherals, such as external storage drives, printers, or modems. Check with the router manufacturer to see if they have a list of USB devices they have tested and can confirm work with their hardware.
  3. Performance Optimization: Many things can impact data transfer speeds, such as USB port specifications, cable quality, and device compatibility. Be mindful of the router specifications as well as those of your USB device to better understand throughput limits. 

Anticipating Future Trends

USB ports on routers are indispensable tools that offer versatility and flexibility in networking solutions. From enabling alternative internet connections to streamlining device management, these ports empower users with enhanced connectivity options. By understanding the diverse applications and manufacturer innovations in USB technology, users can maximize the potential of USB ports on routers and elevate their networking experience to new heights. 

As USB technology continues to evolve, future router models may leverage advancements like USB 4.0 to enhance network performance, connectivity, and user experience. Exploring emerging trends and developments in USB technology can provide insights into potential innovations in router design and functionality.

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Cloud Management Services for Cellular Routers 

What They Are & Why You Should Use Them

When you purchase some sort of electronic device, you normally have the option of purchasing an extended warranty for it. This might not only give you the option of hardware replacement, but added benefits. When it comes to routers – like the ones we carry from Cradlepoint, Digi, Inseego, Peplink, and Sierra Wireless – you may also have the added benefit of a cloud management service. 

What is a Cloud Management Service? 

This is essentially a website you can log into from anywhere in the world and both monitor and manage your routers remotely. Of course, in order to be able to do this, you must have a valid warranty and or cloud subscription for each of your routers. 

Why Should I Use a Cloud Manager?

Cloud management services are somewhat similar to device registrations with the manufacturer. It proves you own the device and protects it from being added to another user’s management account. They help to keep an eye on your devices by monitoring the health of the device, its uptime, and signal strength. Configurations are streamlined, as it allows you to get devices online more quickly.

What Benefits Do Cloud Managers Provide?

Other than remote visibility of your routers’ connection status in real-time, there are several benefits to having cloud management service for your devices. 

  • Lower Overall Management Costs: Reducing the cost of configuring and deploying your devices through a single platform.
  • Increased Productivity: Manage multiple devices at the same time and reach your goals more quickly and efficiently.
  • Maintenance: Minimizing the cost of keeping your devices current and secure with easy deployment of software and security updates.
  • Security: Lock down access to your devices to authorized personnel and improve the overall security on your networks. 

Common features include:

  • Configuration by device or group
    • Save time by setting up configurations that can then be uploaded to your device or groups of devices. Most devices support Zero touch provisioning (ZTP), which allows you to automatically deploy device configurations over a network connection.
  • Data usage tracking and alerts
    • Avoid overage fees by staying up to date on how much data your device(s) are using. 
  • GPS tracking
    • Verify where your device has traveled in the past or view it in real time.
  • Firmware update
    • Ensure proper maintenance for your device(s) by upgrading firmware as needed. This can sometimes be done for a group of devices also.
  • Device diagnostics for troubleshooting
    • Use tools like ping and traceroute to verify how traffic is flowing on your network. Additionally, you may reboot your device as needed or in some cases, you may set a reboot schedule. 

Less Common Features

  • Remote access to the web UI
    • Use the management service to log into your device remotely, just like it works locally, or similarly.
  • Remote Access to devices on the LAN of the router
  • VPN Connectivity and simple configuration
    • Link devices with the use of VPN, which can easily be configured through the cloud manager.
  • API support
    • The API is an interface for developers to integrate their systems and/or scripts with the data available in the cloud manager. This may include online/offline status of routers and network interfaces, signal strength and quality of cellular modems, router logs, and more.
  • Fast Renewal Activation
    • Renewing service can be a real pain, but not when it comes to processing licenses for Peplink at 5Gstore.com. We have an automated system that allows you to enter your Peplink serial number in our website search field and it will report back compatible licenses. Once your license is purchased, it takes mere minutes to be processed.

Some warranties include these cloud services and in those cases, the cloud service is valid for as long as the warranty is. Here’s what each manufacturer offers:

Cradlepoint NetCloud 

  • Warranty, support and cloud management services are bundled under the NetCloud subscription, which is available for 1, 3 or 5 years.
    • Features include:
      • Bulk configuration and firmware updates
      • Troubleshooting and diagnostic tools
      • Custom alerts and reports
      • Location services and coverage mapping
      • Cellular plan monitoring and forecasting
      • API option

Digi Remote Manager

  • Cloud service is available through a license separate from the device warranty. Premier service plans are available for 1, 3, or 5 years.
    • Features include:
      • Configuration manager
      • Location mapping
      • Bulk firmware upgrades
      • Out of Band Management
      • Alarms and On-Demand Reports
      • Web Service APIs

Inseego Connect

  • Basic management is included for the life of the device, but has limited features compared to their Standard and Advanced plans. It is mainly for device inventory and status monitoring. Standard is best for focusing on monitoring device health and remotely configuring devices. Advanced includes all the standard features plus additional analytics and insights into how devices are being utilized. These are both available for an additional fee for 1 or 3 years. Note that when purchasing the Advanced plan, this includes warranty and support, also for 1 or 3 years.
    • Features include:
      • Bulk Configuration of groups of devices
      • Location mapping
      • Access to key health metrics
      • Data usage tracking
      • Set alerts and perform diagnostics
      • Firmware updates

Peplink InControl 2

  •  Cloud management is included with a valid warranty, of which it is 1 year standard. Optional warranty extensions are available at 1, 2 or 4 years. For non-PrimeCare Velocity and Volume-Based series devices you also have the option for 1 or 2 years of cloud management only.
    • Features include:
      • Bulk configuration
      • Remote access to web UI and devices on the LAN
      • GPS fleet management
      • Troubleshooting tools
      • API option

Sierra Wireless/ Semtech AirLink Management Service

  • Warranties include support and cloud management for 1 year. Upgrades are available for 1 year on AirLink devices.
    • Features include:
      • Mass configuration
      • Location mapping
      • Device alerts and reports
      • Firmware upgrades
      • Data usage tracking
      • Diagnostic tools
      • Web services API

How Much Data Will Cloud Manager Services Use?

You may also be wondering how much data usage the Cloud Service is going to require. This is especially important for users who have limited data plans for M2M or IoT applications. Let’s take a look at the minimum usage for each system. 

Cloud Management ServiceMinimum Data Usage
Cradlepoint NetCloudData usage ranges from 5-10 MB per router per month in typical scenarios. Settings like connection pulse intervals significantly impact usage. Faster pulses increase data usage, while slower pulses risk connection issues but save data.
Digi Remote ManagerWithout updates and default settings, it uses approximately 4.68 MB on cellular and 18.1 MB on non-cellular connections monthly. However, if all features are enabled, it can go up to 263 MB monthly. To minimize data usage, users can disable non-essential features like event logging and adjust keep-alive intervals. 
Inseego ConnectAverage is 100 MB monthly, but this can increase depending on usage. While this service doesn’t offer extensive customization options, being mindful of data-intensive activities can help minimize usage.
Peplink InControl 2Monthly data usage averages 339.7 MB with GPS enabled and 172.3 MB with GPS disabled. Users can optimize data consumption by adjusting reporting metrics. Enabling Low Data Usage Mode in particular, significantly reduces data usage, down to 6.9 MB with GPS enabled and 1.3 MB with GPS disabled.
Sierra Wireless/ Semtech AirLink Management ServiceWith default configurations, devices use around 2.7 MB/day without telemetry and 3.3 MB/day with telemetry. Disabling both telemetry and the Network Watchdog reduces usage to approximately 400 KB/day. 

What Happens When I Don’t Renew My Cloud Management Service?

Most manufacturers will include some sort of cloud service with the purchase of the hardware. This may make you more inclined to use it, but what happens when the service expires? While in most cases, you can still log in and view past data, most or all remote management features are lost. This includes the ability to log into your device or devices behind it, firmware upgrades, and GPS as well as data usage tracking. 

ManufacturerIncluded Cloud ServicePost Expiration Functionality
Cradlepoint1, 3 or 5 yearsSome, or all features become unusable. More info
DigiNoDevice reports no longer available, including data usage. Individual Device Stream data is retained, and could be accessed via the API.
InseegoBasic plan for life of deviceRemote management and data tracking is unavailable.
Peplink1 yearRemote access, configuration, and data tracking is lost. Past reports are still accessible.
Sierra Wireless/ Semtech1 yearRemote management and data tracking is lost.

How Do I Renew My Cloud Management Service?

  • Cradlepoint: Alerts are sent to the admin at 90 days before expiration and again at 30 days before expiration, if no order has been placed. If you choose to renew after your devices have expired, there may be a 10% reinstatement fee applied. Simply contact sales@5gstore.com with your device serial number(s) and email address associated with your Cradlepoint NetCloud account and we’ll follow up with a quote. 
  • Digi: When it comes time to renew your Digi devices, you may purchase subscriptions per device, right at 5Gstore.com. Note your device serial number(s) and the email on the Digi Remote Manager account is needed at checkout. 
  • Inseego: At renewal time, go to 5Gstore.com and purchase the subscription of your choice. You will need to enter the device IMEI number(s) at checkout. 
  • Peplink: Alerts are sent at least 30 days prior to expiration of your Care plan, and a 30 day grace period is provided after expiration, if needed. After the 31st day from the Care Plan expiration date, a diagnostic report is required to be submitted and verified by Peplink. You may either email sales@5gstore.com with your Diagnostic Report or submit it at checkout. Not sure what license you need? Just enter your device’s serial number in the 5Gstore.com search bar and it will populate compatible licenses. Our team can also assist you with selecting the appropriate license for your needs. 
  • Sierra Wireless/ Semtech: Contact sales@5gstore.com with your device serial number(s) and email address associated with your AirLink Management Service account, along with your account UID, and we’ll follow up with a quote. 

How Much Will it Cost to Renew Cloud Management Service?

Want to get an idea of the yearly costs for the cloud service? Here is a breakdown of the costs by manufacturer: 

Manufacturer1 year renewal3 year renewal5 year renewal
CradlepointStarts at $72Starts at $216Starts at $360
Digi$48$126$210
Inseego$19.99$49.99N/A
Peplink*$29 (cloud only)/ $49 and up (Care plans)$49 (2 year cloud only)/ $98 and up (Care plans)N/A
Sierra Wireless/ Semtech$30 (RV, RX, LX, MP Series)/ $90 (XR Series)$90 (RV, RX, LX, MP Series)/ $270 (XR series)$150 (RV, RX, LX, MP Series)/ $450 (XR Series)
*Cloud only subscriptions apply to Velocity & Volume-Based series devices. PrimeCare and PrimeCare+ or EssentialCare and EssentialCare+ prices range, depending on the device model.

Is Cloud Management Service Right For You?

Whether you have one device to manage, or multiple devices, a cloud management solution could save you both time and money. In most cases this is best for administrators that need to manage several local and/or remote devices. However it can also be helpful for single device users as well. Features like data and client data usage tracking capabilities, as well as device diagnostic tools could prove beneficial.   

If after reading this you’re still unsure as to whether or not you want to use a cloud management service, reach out to our team for assistance. We’re available Monday through Friday from 9am to 6pm CT at 833-547-8673 or sales@5gstore.com. 

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Understanding TAA Compliance

In an increasingly interconnected global economy, trade agreements play a pivotal role in shaping business practices and economic relationships between nations. One such agreement that holds significant importance for companies seeking to do business with the U.S. government is the Trade Agreements Act (TAA). TAA compliance is not just a legal requirement; it’s a commitment to ethical business practices, fair trade, and supporting domestic economies. 

There are 3 categories of TAA-compliant products. This includes the following:

  • Domestic end products – made entirely in the United States
  • Designated country end products – made in a country that has a trade agreement with the United States 
  • Foreign end products – made outside of the United States and do not meet the requirements for designated country end products

In this article, we delve into what it means to be TAA compliant, why it’s important, the requirements for compliance, and the benefits it offers.

What Does it Mean to be TAA Compliant?

At its core, TAA compliance refers to adherence to the guidelines set forth by the Trade Agreements Act, a federal law governing government contracts and procurement. The primary objective of TAA is to foster fair and open international trade while ensuring that products purchased by the U.S. government are manufactured in designated TAA-compliant countries. These countries include Taiwan, Canada, Mexico, Australia, Japan, Germany, and many others. The full list of TAA-compliant countries can be found on the General Services Administration (GSA) website.

Why is TAA Compliance Important?

The significance of TAA compliance extends beyond mere regulatory adherence. It serves as a testament to a company’s commitment to ethical business practices and fair trade. Here’s why TAA compliance is crucial:

  1. Support for Fair Trade Practices: TAA compliance ensures that the U.S. government upholds fair trade practices, avoiding inadvertent violations of international trade agreements.
  2. Economic Protection and Job Support: By promoting the purchase of products made in the U.S. or designated TAA-compliant countries, TAA compliance supports domestic economies and American workers.

What is Required to be TAA Compliant?

Achieving TAA compliance involves meeting specific requirements outlined by the Trade Agreements Act:

  1. Designated Country Status: Companies must operate in a designated country, including the U.S., EU countries, and nations with free trade agreements with the U.S.
  2. Origin of Products or Services: Products or services sold to the government must be manufactured or substantially transformed in a designated country, ensuring compliance with TAA regulations.
  3. Accurate Record-Keeping: Maintaining meticulous records of products/services sold to the government and their country of origin is imperative. A comprehensive compliance program outlining policies and procedures must also be in place.
  4. Compliance with Domestic Sourcing Requirements: In addition to TAA, compliance with the Buy American Act (BAA) is also necessary, ensuring a percentage of a product’s components are sourced domestically.

Benefits of TAA Compliance

TAA compliance offers several benefits for businesses:

  1. Government Contract Eligibility: TAA compliance is a prerequisite for bidding on and winning government contracts, providing access to a lucrative market segment.
  2. Global Market Access: Compliance facilitates entry into global markets through trade agreements, expanding opportunities for growth and revenue generation.
  3. Enhanced Reputation: Demonstrating commitment to ethical practices enhances a company’s reputation, fostering trust among stakeholders and attracting new business opportunities.
  4. Risk Mitigation: Compliance mitigates the risk of penalties and legal repercussions associated with non-compliance, safeguarding the company’s interests.
  5. Meeting Customer Requirements: Many private sector companies also prioritize TAA compliance, ensuring alignment with customer expectations and retaining existing business relationships.
  6. Improved Supply Chain Management: TAA compliance necessitates robust supply chain management practices, leading to efficiency and transparency in operations.

Tips for Maintaining TAA Compliance

To ensure ongoing compliance, businesses should:

  1. Understand TAA requirements thoroughly.
  2. Stay updated on regulatory changes.
  3. Implement internal controls and conduct regular audits.
  4. Provide comprehensive training to employees.
  5. Work with reputable suppliers and vendors.
  6. Maintain accurate records of compliance efforts.

TAA-Compliant Devices and Suppliers

Companies like Cradlepoint, Digi, Inseego, Peplink, and Sierra Wireless (now Semtech) offer TAA-compliant products, ensuring adherence to regulatory standards and ethical manufacturing practices. Contact the sales team at 5Gstore.com for assistance finding an appropriate solution for your application. We’re available Monday through Friday from 9am to 6pm CT at 833-547-8673 or sales@5gstore.com. 

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AirLink OS 4.1.30 Upgrade Issue for Semtech (Sierra Wireless) Routers

In a recent technical bulletin released on March 4, 2024, Semtech’s Enterprise Solutions Product Management has highlighted a critical issue related to the upgrade process to AirLink OS 4.1.30. Users of Airlink RX55, XR80, and XR90 routers, particularly those who made specific configuration changes on their routers, may face a substantial challenge that could result in a loss of cellular connection.

Issue Details

The affected routers are those that had any SIMs installed while running AirLink OS 3.0 or later. Changes made to various settings, such as IPv4 and IPv6 settings, APN mode, authentication protocol settings, preferred radio technology setting, roaming settings, MTU settings, and SIM PIN settings, will revert to their default values upon upgrading to AirLink OS 4.1.30. This unexpected behavior may lead to a loss of cellular connection, disrupting crucial connectivity for users relying on Semtech routers.

Recommended Actions

Semtech is actively working on addressing this critical issue by developing a new AirLink OS 4.1.x release. As an immediate response, AirLink OS 4.1.30 has been removed from ALMS (AirLink Management Service) and the Source.

  • Users are strongly advised to upgrade to AirLink OS 5.0 if they are planning to perform an upgrade.
  • If an upgrade to AirLink OS 4.1 is necessary, it is recommended to hold off until a new version is released that addresses this specific upgrade issue.

It’s important to note that if you have already upgraded to AirLink OS 4.1.30 and your system is operating as expected, no further action is required at this time.

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5Gstore Top 10 Products of 2023

The ranking of 5Gstore’s premier products is determined by a blend of their popularity, the quantity of customer reviews received, and the average rating bestowed by customers. Several perennial favorites from this year’s winners, such as the IP Switch Dual Outlet and Cradlepoint IBR600C, have consistently made appearances on our “Top Products” lists in previous years. On the other hand, newcomers to the list for this year include the Digi IX10 and the Sierra Wireless RV55.

If you’ve purchased any of these items (or others!) from 5Gstore, remember that you can log in at 5Gstore.com to share your own review. We publish ALL reviews and value your feedback!

A big congratulations to all the manufacturers of our top products for 2023!

RankProductReviews
1Peplink MAX BR1 Pro 5G

Ruggedized router with embedded 5G/ LTE Cat 20 modem and WiFi 6 for power users.		“Using with a prepaid data only plan from AT&T. Everything works great.”
Read more reviews
2Peplink MAX BR1 Mini
Affordable router with embedded LTE Cat 7 modem – for home, travel, and small business.		“Great Modem at a reasonable price.”
“Excellent full function mobile router, InControl makes for easy remote management. I opted for the Wifi as WAN option.”
Read more reviews
3Cradlepoint IBR600C

Compact, semi-ruggedized small business/ IoT router with embedded Cat 4 LTE modem.		“Works as advertised. Fast shipping. Great service and follow-up. Thanks 5G.” 
Read more reviews
4UIS-622B

Simple to use device that allows you to remotely monitor and reboot up to two pieces of equipment via smartphone app or cloud.		“For those that are out of town and monitoring things remotely at home or vacation location this switch can really help. Good improvements in the latest model.”
Read more reviews
5MobileMark LTM-502

5-in-1 through-roof mount antenna for LTE/ 5G, WiFi, and GPS.		“Well built product.”
Read more reviews
6Sierra Wireless RV55

Rugged LTE router designed with IIoT and public safety in mind.		“Purchasing this Modem was a bit spendy but after installing it and configuring the unit the cellular antenna has been considerably improved. The unit is completely hidden and provides me with excellent connectivity while i am on the road. Working while camping is not much of a challenge anymore.”
Read more reviews
7Panorama WMM4G-6-60

Outdoor directional 4×4 MiMO antenna with wide frequency range support. 		“The antenna works as advertised and works to allow for carrier aggregation where supported.”
Read more reviews
8Digi IX10

LTE cellular router that is purpose-built for industrial applications.		“Great router, but does not include DIN rail mount.”
Read more reviews
9SureCall SC-588W

An ultra wide band outdoor antenna that can support cellular and 2.4GHz WiFi signals.		“This was purchased to replace an older model of the same antenna. The new model will receive the new lower frequency bands in the 600 MHz range.”
Read more reviews
10Peplink Balance 20X

Best in value SD-WAN router with embedded Cat 7 LTE modem and expandable 5G or LTE modem options.		“A business class router with great security features that is within the reach of home owners looking for a better solution than what is typically marketed towards general consumers.”
Read more reviews

Are you interested in learning more about these products? Please reach out to the 5Gstore team for assistance!

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Sierra Wireless ALEOS Security Advisory

Sierra Wireless was recently informed of eight security vulnerabilities in ALEOS, the operating system used in certain Sierra Wireless AirLink Routers. This includes the MP70, RV50x, RV55, LX40, LX60 ES450 and GX450. The vulnerabilities are present in ALEOS 4.16 and earlier versions and have been remediated in ALEOS 4.17 released in October 2023.

Affected Products 

These vulnerabilities affect all AirLink routers running ALEOS software releases prior to version 4.9.9 (ES450, GX450) and prior to 4.17.0.12 (MP70, RV50x, RV55, LX40, LX60). 

Recommended Actions 

Upgrade to ALEOS 4.17.0.12 (MP70, RV50x, RV55, LX40, LX60) as soon as possible or ALEOS 4.9.9 (ES450, GX450). Pending upgrade, the following mitigations are recommended: 

  1. Always use strong, and ideally unique random credentials for your devices. ALEOS devices ship by default with unique random credentials. 
  2. Disable access to ACEManager on the WAN and make use of the Sierra Wireless Airlink Management System (ALMS) or an alternative device management platform for remote management of your ALEOS devices. 
  3. If you must leave ACEManager accessible via the WAN, restrict access using measures such as Private APN, VPN, or the ALEOS Trusted IP feature that restricts access to specific hosts. 
  4. Disable Debug Mode on AirLink devices when not being used for diagnostic purposes. 
  5. Sierra Wireless recommends that customers using devices which are no longer supported and not receiving the 4.17.0.12 or 4.9.9 updates refresh those devices with actively supported devices.

For more information about these security vulnerabilities, please refer to the Source. You may also reach out to your Sierra Wireless reseller for assistance.

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Important Bulletin: Changes to AirLink® R2C/eSIM Support

To Sierra Wireless users, we would like to bring your attention to an important update regarding the AirLink® R2C/eSIM support in select AirLink routers. This bulletin outlines a change in the manufacturing of specific devices that will impact the functionality of the embedded SIM (eSIM).

Change Overview

Currently, certain models such as AirLink LX40/60 LTE and AirLink RV55 LTE routers are manufactured with embedded SIMs to support Ready to Connect (R2C) functionality. However, in the future, these select AirLink routers will be produced without an eSIM. As a result, once this change is implemented, these routers will no longer support the R2C/eSIM functionality.

Action Required

If you are utilizing the embedded SIM (eSIM) feature for R2C Sierra/Semtech Connectivity in your AirLink routers, it is crucial to take note of this change. With the updated manufacturing process, an external 2FF SIM will be required to be inserted into the router to establish a connection to a cellular network.

It’s important to emphasize that no action is necessary if you are not currently using the R2C/eSIM functionality with Sierra/Semtech Connectivity. This change specifically affects users who rely on the embedded SIM for Ready to Connect functionality.

Further Information

For more detailed information regarding this change, we encourage you to refer to the official bulletin available on The Source. Additionally, if you have any questions or need clarification, please do not hesitate to reach out to your authorized AirLink reseller or contact your dedicated Sierra Wireless representative.

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Benefits of IP Passthrough

In the complex world of internet configurations, users often grapple with challenges, especially when combining their Internet Service Provider’s (ISP) router, or a cellular router, with a personal router. Enter a common hurdle known as “double NAT,” which can cause disruptions in applications such as Voice over IP (VoIP) and VPNs. However, a solution exists: IP Passthrough mode. This article will delve into what IP Passthrough is, how it operates, and why it’s helpful for users seeking greater control over their network security, especially when using VoIP and VPNs.

IP Passthrough: What Is It?

IP Passthrough is a feature that allows a user’s personal router to bypass the ISP’s router and directly obtain the IP address from the Internet Service Provider. In simpler terms, it eliminates the double NAT scenario by enabling the user’s devices to communicate directly with the ISP’s network.

How Does IP Passthrough Work?

When IP Passthrough is enabled, the personal router takes on a more prominent role in the network setup. Instead of relying on the ISP’s router for assigning IP addresses, the user’s router directly interfaces with the ISP’s modem, receiving a unique IP address. This direct connection ensures that VoIP calls and VPN connections traverse the network with minimal interference, optimizing performance and reliability.

Why Choose IP Passthrough?

Enhanced Control Over Security

One of the compelling reasons users opt for IP Passthrough is the desire for greater control over their network security. In a typical setup where the ISP’s router manages security features, users may find themselves limited in terms of customization. IP Passthrough allows individuals to take charge of their security settings directly from their personal router. This means implementing specific firewall rules, setting up intrusion detection systems, and managing access controls according to their preferences. The result is a highly personalized and robust security infrastructure that aligns with individual needs and concerns.

Optimization for VoIP and VPN Applications

For users heavily reliant on applications like Voice over IP (VoIP) and Virtual Private Networks (VPNs), IP Passthrough offers a significant advantage. In a double NAT environment, these applications may encounter difficulties due to restricted access to specific ports. IP Passthrough eliminates these restrictions, creating a direct pathway for VoIP and VPN traffic. This optimization ensures that VoIP calls are crystal clear without interruptions, and VPN connections operate securely and swiftly. By allowing these applications to function at their best, IP Passthrough enhances the overall user experience for individuals and businesses alike.

Freedom from ISP Restrictions

By choosing IP Passthrough, users liberate themselves from the constraints imposed by their Internet Service Provider’s (ISP) router or firewall. In a traditional setup, the ISP’s equipment often comes with predefined settings and limitations that may not align with the user’s preferences. IP Passthrough enables users to break free from these constraints and set up their network according to their unique requirements. This includes configuring advanced networking features, managing Quality of Service (QoS) settings, and implementing specialized protocols that may be crucial for specific applications.

Efficient Resource Utilization

IP Passthrough contributes to more efficient resource utilization within the network. By eliminating the need for double NAT translation, it streamlines the data flow, reducing latency and optimizing bandwidth usage. This efficiency becomes particularly pronounced in scenarios where multiple devices and applications are concurrently accessing the network. Users benefit from a smoother and more responsive network environment, ensuring that every connected device enjoys optimal performance without unnecessary bottlenecks.

Future-Proofing the Network

We live in a time where technology is rapidly evolving and our reliance on internet-connected devices has increased. This raises the importance of future-proofing your network. IP Passthrough provides a flexible foundation that can adapt to changing needs and emerging technologies. Users can seamlessly integrate new devices, applications, and services without being hindered by the limitations of a double NAT setup. This adaptability ensures that the network remains robust and ready for the challenges of tomorrow’s digital landscape.

Setting Up IP Passthrough: A User-Friendly Process

Configuring IP Passthrough might sound intimidating, but most routers simplify the process through user-friendly interfaces. Users typically access their router’s settings, locate the IP Passthrough option, and enable it. For those unfamiliar with the setup, you may be able to reach out to the ISP’s customer support to receive assistance.

If you’re searching for instructions on setting up IP Passthrough on your cellular router, look no further than our YouTube videos below. These cover Digi, Inseego, Peplink, and Sierra Wireless devices.

Digi
Inseego
Peplink
Sierra Wireless
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Minimizing Data Usage with Sierra Wireless AirLink Management Service

Optimizing data usage can be extremely important for businesses, especially those with multiple data plans. Today, we’re focusing on usage with Sierra Wireless devices and their cloud management service, ALMS (AirLink Management Service). With default configurations, Sierra Wireless devices can consume a significant amount of data daily. Understanding how to fine-tune these settings is crucial for those aiming to streamline their operations and reduce data costs.

Sierra Wireless devices utilizing ALMS consume approximately 2.7 MB per day without telemetry and 3.3 MB per day with telemetry enabled. However, an insightful revelation is that by disabling both telemetry and the Network Watchdog, data usage can be dramatically reduced to a mere 400 KB per day. This presents a compelling opportunity for businesses to optimize their data consumption without compromising the efficiency and functionality of their Sierra Wireless devices.

Let’s take a look at how these settings are adjusted on ALEOS devices first. 

Disable Telemetry on ALEOS 

Thankfully, this setting is disabled by default. If you’ve enabled yours in the past and now need to disable it, connect to your Sierra Wireless AirLink device and log in. From there, navigate to the “Services” tab and refer to the “General” section. This is where you’ll find “Direct Vehicle Bus (CAN) Data Collection.” Set it to “Disabled,” then click the “Apply” button at the top right and reboot your device.

Disable Network Watchdog on ALEOS 

Note that the Cellular Network Watchdog monitors your cellular connection. When this Watchdog is enabled, the router reboots after several failed attempts to attach to the mobile network. This will be enabled by default. To disable, log into the device again and navigate to the “WAN/ Cellular” tab. Refer to the “Cellular” -> “General” section from the left. You’ll find the “Cellular Watchdog” section at the bottom of the page. Change this to “Disable” then click “Apply” at the top right and reboot your device.

Disable Telemetry on AirLink OS

For AirLink OS devices (XR80, XR90, and RX55), this process will differ slightly as the user interface is set up differently. Go to “Services” -> “Telemetry” and refer to the “General” section. From here, simply disable the service.

Disable Network Watchdog on AirLink OS

Go to “Networking” -> “Network Watchdog” and select “Monitoring Rules.” If you see any rules here, find the “Enable” setting and toggle it off.

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How to Register for Sierra Wireless AirLink Management Service (ALMS)

Similar to other router manufacturers, Sierra Wireless provides a cloud management solution called AirLink Management Service, or ALMS for short. Configure, monitor, and track all your devices in one location. Before you can begin utilizing ALMS for your device, there’s a few steps you need to take, regardless of whether you have an existing account or not. Of course, if you’re a new Sierra Wireless user, you may not know the process of setting up a new ALMS account and registering your device(s). In an effort to make this easier for customers, we’re going to review the process in this blog. 

How Do I Create a New ALMS Account?

Start by going to https://www.sierrawireless.com/complete/register/ and select New ALMS Account. 

You’ll then be prompted to select your Location.

Review the details on what’s required to create an account. Click Continue at the bottom when you’re ready, then click Sign Up at the following page.

The next page will be a form you’ll need to fill out to create your user account. Enter your email address, a unique password, your first and last name, and company, if applicable. Lastly, check the boxes if you would like to allow Sierra Wireless to use your personal data for marketing profiling, and if you’d like to receive future communications from Sierra Wireless. 

Note that by signing up, you agree to the Terms of Use so be sure to read this before proceeding. You also agree that you are informed that your personal data is processed in accordance with the User Information Notice. You may also review this before proceeding. 

Click Sign Up when you’re ready. 

Shortly after you sign up here, you will receive an email confirmation. Click the “Sign Up Account” button in this email to continue the account setup. Note that the link will expire in 24 hours. 

This should take you to a Sierra Wireless page confirming that an account has been created. You will now be redirected to the ALMS login page where you will enter the email address and password you entered earlier. The next screen will have you confirm your signup request. Fill in the required information and then click the “Confirm Sign Up” button at the bottom of the page. 

At this time, should you be interested in connectivity, you’ll be prompted to add your billing information. Click “Finish” next and the page should show that it is “Finishing Up.” After a moment, you should be logged into your ALMS account and be taken to the Dashboard page.

Where is My Account UID?

Now that you’re logged into your newly created account, you’ll need to access the unique identifier (UID) assigned to it from Sierra Wireless. Click on the three horizontal lines at the top right and select “My Account.” On the next page, click “Administration” at the top. Provide this text string to your Sierra partner and they’ll complete the account setup process.

What Do I Need to Register My Sierra Wireless Device in ALMS?

At this point, you just need to register your hardware. Go to the “register” tab and fill in the required information, which you can obtain from the bottom label of your device. 

ALMS supports both current generation and legacy AirLink gateways and routers. For current generation hardware you will need the device’s serial number (for ES, GX, LS) or serial number and IMEI (in the case of the ES450, GX450, MP70, RV50/RV50X, RV55, LX60 and LX40). For XR Series routers and other devices running AirLink OS, you will need the device’s serial number and registration code. This information is printed and bar coded on the device label. ALEOS devices (ES, GX, LS, RV, MP and LX) also display this information in ACEmanager. 

For legacy devices (Raven, PinPoint and MP with ALEOS 4.0.8 firmware or newer) you will need the ESN or IMEI. They are printed and bar coded on the bottom label and displayed in ACEmanager.

For more information about how to configure your gateway to use ALMS, please refer to the dedicated Gateway configuration page.

Also check out our video instructions below.

Need more assistance? Contact the 5Gstore team Monday through Friday.

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