Tag: sierra wireless

Comparing Warranties on Common 4G and 5G Routers

There are many factors to consider when selecting a 4G or 5G cellular router. Things like the carrier and frequency band support as well as its hardware and software features are all important. Something else you may not immediately look at is the warranty options. What does the warranty include? Are you losing anything if you don’t renew the warranty? We’re going to review a few manufacturers and their warranty plans. 

Cradlepoint 

Cradlepoint hardware is sold as a package with warranty, their technical support and NetCloud Manager, which provides cloud-based control of your Cradlepoint devices. When you renew your warranty, this includes the same level of support and cloud management. Options are available for 1, 3 or 5 years. 

Without a NetCloud warranty plan you lose access to remote cloud management services and firmware updates, but also certain features. This differs depending on how long since your warranty expired. There is a 30 day grace period. This is known as the non-compliant state. While in the non-compliant state, devices maintain their current routing capabilities, NetCloud functionality, and NetCloud Essentials functionality. They will however lose access to certain Advanced Add-On features. 

After the 30 day grace period, devices enter an unlicensed state. At this point they lose access to more features like firmware upgrades, firewall settings, and some VPN settings. 

Check out our blog for more information on what happens when your Cradlepoint device is not licensed. 

Digi

Digi provides a three-year standard warranty at no additional charge on their cellular routers and gateways. This is upgradeable to 5 years with purchase of a Digi Remote Manager® 5 year subscription applicable to the product purchased only at the time of product purchase and with product registration at that time in the Digi Remote Manager application. Thankfully, no features are lost when the device is out of warranty. If support is needed, 5Gstore customers can always reach out to our support team via support@5gstore.com. 

Inseego

Inseego includes a one-year standard warranty with their hardware. This also gives users access to Inseego Connect Basic, their cloud management service. This allows customers to use Inseego Connect free with a partial set of features. Extended warranty options are offered along with Inseego Connect. This is also bundled with support and different levels of configuration and management options. Inseego Connect Basic is included for the life of the device so no features are lost when the device is not under warranty. 

Peplink

Peplink devices come with a care plan, either Essential or Prime. These plans not only cover the hardware, but also include technical support, backup connectivity, software support, and cloud management. All hardware comes with a one-year limited warranty. If needed, you may extend your coverage and even purchase a “plus” plan that includes 24/7 support rather than 8/5.

Without a Peplink care plan, you lose access to hardware services, certain features as well as your cloud management. You’ll also still receive technical support, but the response time may be much slower. For some devices, if a care plan is not needed, you may purchase a stand alone plan for cloud management. 

Sierra Wireless

Sierra Wireless warranties differ depending on the model you have. For most devices – this includes AirLink LX, MP, RV, RX and XR-series routers, – you will receive a one year standard warranty. Other models, such as the MG90, come with a three year standard warranty. Extended warranties may be available for certain products, either on a stand-alone basis or as part of a support package. Note that firmware updates that fix security issues or fix network issues are included whether a customer pays for support or not. Firmware updates to add new or improved features will only be available to those who pay for support.

Still have questions? Check in with our team at 5Gstore.com for assistance. 

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What Device is Using All My Data: Troubleshooting High or Unexpected Data Usage

Going over on your monthly data usage. Incurring even more fees for the month. This is one of the worst things these days. For those fortunate enough to have an unlimited amount of data with their Internet service, you may not understand. Even if you’re getting close to your limit, there’s stress and anxiety about staying under that limit. You might sacrifice certain activities for fear of going over. What if you could find out the device that is using all your data and then limit just that device?

Viewing Data Usage

On Peplink routers, for example, you can view your data usage in real time, or by hour, day and month. This is all done right from the router’s administration pages. When viewing the hourly, daily or monthly options you can see a breakdown of the connected client devices and how much data they used. To check this out on your own Peplink, log into the web administration and go to the Status tab. Look to the left and you’ll see the Usage Reports options.

Cradlepoint also has the ability to view client data usage. You can either view this from the router’s local administration page, or through the NetCloud Manager (NCM) account. Client Data usage information is initially tracked within the router, and then it’s sent to NCM at specified intervals. This is generated by a report that you must schedule to run. Note that a NetCloud Essentials+Advanced plan is necessary for this feature. Also, viewing usage through NCM is going to provide you with analytics for all clients connected to the devices in an account or group. For viewing just a single router’s network, view this from the local administration pages.

Digi has a similar feature to Cradlepoint’s NetCloud. It is available through their cloud manager service, Digi Remote Manager. The feature, called Intelliflow, simply needs to be enabled for a group of devices and then it starts tracking usage. IntelliFlow is also available to view on the local router for device-specific usage information. To use intelliFlow on the local device, you must have access to the local administration page. Once you enable intelliFlow (find this on the Monitoring page), the Status -> intelliFlow option is available in the main menu. On the local device, intelliFlow provides charts on the following information: System utilization, Top data usage by host, Top data usage by server, Top data usage by service, and Host data usage over time. 

Remembering Devices

If you identify devices you want to remember, you may also go to the client list. For Peplink and Cradlepoint, this is found at the Status tab. For Digi see “Static Leases” under LAN settings. Saving a “reservation” on the router ensures that your computer or other device will always connect with the same address. You can even give the device a name to make it easier to identify.  

Tracking All Usage

Even if your 4G or 5G router does not support client data usage tracking, there may be another option. Chances are that just like with Peplink and Cradlepoint, the router will at least allow you to create alerts and/ or data usage rules. These would either alert you when a certain data amount was reached, or tell the router to shut the connection down at a certain limit. This is also possible on Sierra Wireless, Digi, and Inseego routers.

Finding Your Solution

You can start leveraging these capabilities and taking advantage of the data usage monitoring and control features provided by router manufacturers today. Users can effectively manage their data consumption, avoid exceeding their limits, and mitigate the stress and financial burden associated with overages. With greater control over their data usage, individuals can confidently enjoy their online activities without compromising their budgets or sacrificing their peace of mind. So don’t wait any longer, reach out to the experts at 5Gstore.com for assistance finding your perfect solution.

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Uninterrupted Connectivity for Mobile Businesses: The Advantages of Dual Cellular Failover Routers

Having a reliable and continuous internet connection is crucial for businesses of all sizes and types. This is especially true for businesses that operate on the move, such as food trucks, coach buses, and passenger trains. These businesses need to stay connected to their customers, suppliers, and employees at all times to ensure that their operations run smoothly. One of the most effective ways to ensure reliable and continuous internet connectivity is by using a dual cellular failover router. 

What is a Dual Cellular Failover Router?

A dual cellular failover router is a device that uses two different cellular networks to provide a reliable and continuous internet connection. The router is designed to automatically switch between the two networks, ensuring that the internet connection remains stable even if one network experiences downtime or poor signal quality.

The router works by connecting to two different cellular networks, typically from different carriers. When one network experiences downtime or poor signal quality, the router will automatically switch to the other network, ensuring that the internet connection remains stable.

Benefits of Using a Dual Cellular Failover Router

Reliable and Continuous Internet Connectivity

One of the primary benefits of using a dual cellular failover router is that it provides reliable and continuous internet connectivity. The router ensures that the internet connection remains stable even if one network experiences downtime or poor signal quality. This is particularly important for businesses that rely on the internet to conduct their operations.

Increased Productivity

A reliable and continuous internet connection can help increase productivity for businesses that operate on the move. With a dual cellular failover router, businesses can stay connected to their customers, suppliers, and employees at all times. Features like load balancing allow businesses to prioritize one connection over the other so that they are always running on the best connection. This can help them process transactions, respond to inquiries, and carry out other business activities, wherever they may be located.

Improved Customer Experience

Businesses that offer WiFi connectivity and other services to their customers can provide a better customer experience with a dual cellular failover router. Providing reliable WiFi connectivity, for example, can help improve customer satisfaction and increase loyalty. Of course, when connectivity is limited, this guest WiFi can be disabled or limited so that business function is not disrupted. 

Cost-Effective Solution

Sure, the initial investment in a dual cellular failover router may be higher than a standard router. However, the cost-effectiveness stems from the mitigation of potential losses during internet outages, reduced infrastructure expenses, flexibility, scalability, and competitive pricing of cellular data plans. Ultimately, the cost savings and uninterrupted connectivity provided by a dual cellular failover router can outweigh the initial investment. 

Easy to Set Up and Manage

Dual cellular failover routers are easy to set up and manage, and they require minimal maintenance. In most cases, you just have to configure them once and you’re done. You also will typically have access to some sort of cloud management service, which makes it easy to monitor and configure the devices from anywhere, as needed. 

Use Cases for Dual Cellular Failover Router

Food Trucks

Food trucks often operate in the city where buildings can sometimes block or degrade signals. Connections may drop offline at times. Using a dual cellular failover router provides redundancy and ensures the food truck stays connected to the internet, even if their primary connection fails. This can help food truck operators continue to process transactions, update menus, and communicate with their customers.

Coach Buses

Coach buses generally travel long distances, sometimes going in and out of coverage areas. They generally provide WiFi to their passengers as well, which requires enough data for all users. Using a dual cellular failover router can help ensure a longer Internet uptime, along with more data. This can help bus operators provide connectivity to their passengers, process transactions, and carry out other business activities, all while on the move.

Passenger Trains

Passenger trains travel through all types of locations. Using a dual cellular failover router can help ensure that the train stays connected to the internet, even in areas with poor signal quality. This can help train operators provide Wi-Fi connectivity to their passengers, process transactions, and carry out other business activities.

Mobile Clinics

Mobile clinics often operate in remote areas. Maintaining a reliable and continuous internet connection can be difficult. Using a dual cellular failover router can help ensure that the clinic stays connected to the internet, even in areas with poor signal quality. This can help clinic operators process medical records, communicate with patients, and carry out other medical activities.

Construction Sites

Construction sites often lack wired internet connections, making it challenging to maintain a reliable and continuous internet connection. Using a dual cellular failover router can help ensure that the construction site stays connected to the internet, even in areas with poor signal quality. This can help construction workers communicate with each other, access blueprints and plans, and carry out other construction activities, even in remote locations.

Conclusion

Using a dual cellular failover router can provide significant benefits to businesses that require reliable and continuous internet connectivity while on the move. From food trucks to construction sites, businesses of all types and sizes can benefit from this technology. With a dual cellular failover router, businesses can stay connected to their customers, suppliers, and employees at all times, increasing productivity and improving customer experience. Moreover, this technology is cost-effective, easy to set up and manage, making it an ideal solution for businesses that have limited IT resources.

If you have questions, or would like to discuss dual cellular router solutions, contact the team at 5Gstore.com!

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What to Know About Sierra Wireless ALEOS 4.16.1

Sierra Wireless sent out an alert recently with regards to their ALEOS version 4.16.1. It’s important that you read this before proceeding with an upgrade. See below for all the details from their bulletin:

We have discovered an issue with ALEOS 4.16.1 relating to the AirLink Router Connection Issue affecting RV55 LTE-A Pro and MP70 LTE-A Pro routers. Affected routers are identified by their IMEI range as detailed here AirLink Router Connection Issue.

Please read this Bulletin carefully.

  1. Do not upgrade affected routers to ALEOS 4.16.1 that have been deployed and are on-air.
  2. Do not upgrade affected routers to ALEOS 4.16.1 using ALMS/AM/AMM. Wait for ALEOS 4.16.2 before upgrading deployed routers using ALMS/AM/AMM.
  3. If you have already upgraded to ALEOS 4.16.1, there is no need to downgrade.
  4. Upgrading unaffected routers to ALEOS 4.16.1 does not cause a problem.
  5. For affected routers that you have already upgraded to ALEOS 4.16.1 locally using ACEmanager, perform the factory reset per point 7.
  6. You may continue to upgrade affected routers to ALEOS 4.16.1 locally using ACEmanager with an additional final factory reset step per point 7.
  7. After you perform the upgrade, manually reset the router to factory defaults by holding the reset button down until the router power button flashes red (approximately 5 seconds), then release the reset button and allow the router to reboot. Do not reset a router to factory defaults remotely using ACEmanager, ALMS, AM/AMM because if you do, your router will go off-air and need to be manually recovered (refer to image below).
  8. We have reissued the application note “Upgrading to ALEOS 4.16.1” found on The Source to include the final factory reset step when using ACEmanager: Upgrading ALEOS 4.15.3 to 4.16.1
  9. We will release ALEOS 4.16.2 for affected routers to remediate the need for this additional “reset to factory” step. We will publish a release bulletin when the release is available in the coming weeks.
  10. You may return your affected routers using the RMA process outlined here:
    • Request an RMA via email to repairs@sierrawireless.com including the following information:
    • State the problem description as “AirLink Network Connection Issue”.
    • State the quantity of replacement routers that you require urgently. We will prioritize urgent requests subject to availability.
    • State if the boxes are unopened or have been opened/deployed as this helps process the return faster on receipt.
    • Provide the router Serial Numbers.
    • Return address to ship the updated or replacement routers.
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Sierra Wireless Investigates Issue with 5G Band

Sierra Wireless, a Semtech company, released a statement late yesterday regarding an issue found on some AirLink devices. Take a look at the details below:

We are investigating an issue where MG90 5G single-radio North American and XR80/90 5G North American routers may experience permanent and irreversible connectivity issues on 5G band n41 used by T-Mobile and Rogers. For the complete details, refer to the Bulletin located on The Source here:

This bulletin provides steps that our customers using our 5G routers on T-Mobile and Rogers must take to ensure their routers remain operable until new firmware is released.

The details are:

  • 5G band n41 is used by T-Mobile and Rogers, therefore this issue only impacts 5G routers operating on T-Mobile and Rogers.
  • n41 may experience permanent and irreversible damage. The occurrence of the issue can be prevented by following the steps in the bulletin.

Please refer to the Bulletin for the details.

Corrective MGOS and AIRLINK OS firmware releases will be available in the May 2023 timeframe.

We will provide additional guidance when we have details to share about the upcoming MGOS/AIRLINK OS releases.

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When is Sierra Wireless AirLink 4.0 Available?

Sierra Wireless has just announced the General Availability of AirLink® OS 4.0 for XR90, XR80 and RX55 AirLink® routers.

This is a major release which includes new features and enhancements including:

  • Support for RX55 and RX55 Wi-Fi Plus variants
  • 3rd party Captive Portal support for integration with CoovaChilli based Wi-Fi service providers
  • Wi-Fi Geolocation to automatically identify Wi-Fi country codes, offering regulatory compliance with reduced configuration
  • Network diagnostic tools (ping, traceroute, iPerf and IP capture) available via ALMS for remote troubleshooting
  • Support for Container registries to remotely deploy container applications (Beta feature)
  • GRE tunnels and NHRP support to enable simple DMVPN configurations for private networks
  • Enriched telemetry with flexible reporting and MQTT format options
  • Improved configuration and templating for fleet-wide SIM, multi-APN and radio module firmware management
  • Dashboard enhancements to display multiple APNs, VPNs and WAN status for quick view of router and network status

In addition, this release also includes general stability improvements and addresses a range of field-reported issues. It is recommended that all customers upgrade their XR and RX routers to AirLink® OS 4.0.

For more information, please refer to the release notes or contact our team via phone, email, or chat!

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Who Acquired Sierra Wireless?

CAMARILLO, Calif., & VANCOUVER, British Columbia–(BUSINESS WIRE)–Semtech Corporation (Nasdaq: SMTC), a leading global supplier of high-performance analog and mixed-signal semiconductors and advanced algorithms, and Sierra Wireless, Inc. (Nasdaq: SWIR) (TSX: SW), a world-renowned Internet of Things (IoT) solutions provider, yesterday announced a definitive agreement under which Semtech will acquire all outstanding shares of Sierra Wireless for US$31 per share in an all-cash transaction representing a total enterprise value of approximately US$1.2 billion, subject to customary closing conditions. The acquisition will significantly expand Semtech’s addressable market and is expected to approximately double Semtech’s annual revenue and create a strong and diverse portfolio of connectivity solutions for the growing IoT market, making it easier for customers to find innovative end to end solutions for any segment. The deal is also expected to be immediately accretive to Semtech’s non-GAAP EPS before synergies and generate US$40 million of run-rate operational synergies within 12-18 months post-transaction close.

This acquisition brings together two important technologies for the future of IoT – LoRa and cellular – to enable the digitization of the industrial world with a comprehensive chip-to-Cloud platform. Semtech expects the combination of Sierra Wireless’ cellular capabilities across its modules, gateways and managed connectivity together with Semtech’s LoRa-enabled end nodes to create a uniquely differentiated IoT portfolio which will enable a plethora of new IoT use cases to be conceived. In addition, the combination of Sierra Wireless’ Cloud services offerings and Semtech’s LoRa Cloud™ services will bring together a future Cloud services portfolio offering that will include enhanced security, provisioning, device management, and geolocation capabilities for power optimized IoT applications. This new Cloud services capability is expected to add greater than US$100 million of high-margin IoT Cloud services recurring revenues immediately.

“We believe the next era of technology growth is the full digitization of our industrial world – the Internet of Everything. Our vision is to build a simple, horizontal platform with the goal of accelerating this transformation and to bring about a smarter and more sustainable planet,” said Semtech president and chief executive officer, Mohan Maheswaran. “This exciting strategic acquisition of Sierra Wireless is a critical part of bringing this vision to life through the combination of cellular, LoRa and Cloud services. Together, with the world-class Sierra Wireless engineering team, we will be positioned to advance the market with multi-radio solutions that bring new chip-to-Cloud services to support customers and grow our business.”

“Over the last year, Sierra Wireless has taken decisive steps to profitably grow the business, and I am proud that the progress we have made has culminated in this exciting transaction. Together with Semtech, we will be able to extend the reach of IoT solutions by scaling, optimizing and ultimately delivering an even stronger product portfolio and service model to customers,” said Phil Brace, president and chief executive officer of Sierra Wireless. “Sierra Wireless is a high growth business with some of the best, most advanced IoT technology in the industry, and we are pleased to deliver immediate and compelling value to our shareholders through this transaction. Joining Semtech will also allow us to bring cellular and LoRa technology together to create innovative solutions that exceed the expectations of our customers around the world while delivering exciting career opportunities to our talented employees as part of the combined company.”

Sierra Wireless brings highly complementary skills and capabilities to Semtech, including Sierra Wireless’ leading modules, gateways, 5G, and Cloud services. Given Sierra Wireless’ demonstrated expertise in IoT and cellular engineering, software and services, and its extensive knowledge of IoT channels and vertical markets, Semtech expects the combined company will be well positioned to serve high growth segments such as:

  • Supply chain, logistics and asset management
  • Utilities, including water, gas and electric metering
  • Smart cities and building, including air quality monitoring and public safety
  • Smart agriculture and species protection

Transaction Details

Under the terms of the agreement, Sierra Wireless shareholders will receive US$31 per common share. This represents a premium of approximately 25% to the closing price of Sierra Wireless’ common stock on July 29, 2022, the last trading day prior to media speculation regarding a potential transaction, and a premium of approximately 30% to Sierra Wireless’ unaffected 30-day volume weighted average price. Semtech intends to fund the transaction with cash on hand and committed debt financing arranged by J.P. Morgan.

This transaction has been approved by the Semtech and Sierra Wireless Boards of Directors. This transaction is subject to approval by Sierra Wireless shareholders, certain regulatory bodies and the Supreme Court of British Columbia, and other customary closing conditions. This transaction is expected to close in Semtech’s fiscal year 2023. Until close, the parties remain separate independent companies.

Sierra Wireless Preliminary Financial Results

In a separate press release issued yesterday, Sierra Wireless announced preliminary details relating to certain of its financial results for its second quarter of 2022. Sierra Wireless will issue a press release to share its full second quarter financial results after the market closes Aug. 11, 2022. The Sierra Wireless preliminary results press release is available on its website.

In light of the pending transaction, Sierra Wireless is canceling its second quarter financial results conference call previously scheduled for Aug. 11, 2022.

Semtech Conference Call

Semtech hosted a conference call for the financial community yesterday to discuss the acquisition. A replay of the webcast is available on the events calendar on Semtech’s investor website.

Advisers

J.P. Morgan Securities LLC is serving as the exclusive financial adviser to Semtech. O’Melveny & Myers LLP is serving as its U.S. legal counsel and Stikeman Elliott LLP is its Canadian legal counsel.

Qatalyst Partners and BMO Capital Markets are serving as financial advisers to Sierra Wireless. Skadden, Arps, Slate, Meagher & Flom LLP is serving as its U.S. legal counsel and Blake, Cassels & Graydon LLP is its Canadian legal counsel.

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Sierra Wireless Announces New 5G Modules

According to the GSMA, 5G networks are likely to cover one-third of the world’s population and account for as many as 1.2 billion connections by the year 2025. 5G’s higher data speeds and capacity, wider coverage, and lower latency are transforming the IoT industry by enabling next-generation computing and edge-to-cloud applications, and the expansion of the mobile ecosystem to new industries such as smart manufacturing, connected healthcare and smart cities.

As a world leading IoT solutions provider, it’s always exciting to hear what Sierra Wireless and their teams are coming up with. From the MG90 5G to the newer XR series routers, and now its next generation 5G mobile broadband embedded modules, the Radio Frequency (RF) optimized EM92 Series. This latest edition to the Sierra Wireless catalog will enable the most demanding, business-critical, industrial and networking use cases.

The EM92 Series 5G modules were originally introduced back in May 2021. This series of 5G modules aims to make 5G more affordable, while building on the success of the company’s EM91 Series which includes both the EM9190 5G mmWave/Sub-6/LTE New Radio (NR) and EM9191 5G Sub-6/LTE NR standards-based M.2 modules. Security is integrated and stands at the forefront of module development to minimize security risks, as well as additional time in certification requirements.

The modules feature 3GPP Release 16 standard capabilities and provide secure connectivity at high speeds with low latency worldwide. This makes the EM92 ideal for applications such as high definition live video streaming, industrial IoT deployments like machine vision and drones, and many other new IoT applications.

The modules are RF-optimized, which helps reduce the complexity of 5G designs and improve global network coverage by supporting more global carrier bands. This provides OEMs, system integrators and other companies to easily integrate 5G connectivity into their products. End users can also make the most of 5G’s high speeds and ultra-low latency while shortening time-to-market, future proofing designs, and ensuring the security of deployment on a worldwide scale.

“For engineers and product managers who want to connect next generation 5G products, the EM92 5G module has been engineered to cater to the most demanding and bandwidth intensive business critical applications,” said Olivier Pauzet, VP of Product & IoT Solutions, Sierra Wireless. “We’ve optimized the RF in this module so that it supports multiple technologies allowing flexibility in design, and even more global carrier bands minimizing SKUs and streamlining logistics to enable the simple, rapid and cost-effective worldwide deployment of next generation 5G IoT applications. It supports both 5G and 4G TDD/FDD networks, with 68 bands for truly global coverage with a single SKU.”

“Sierra Wireless is a trusted partner of DISH,” said Stephen Bye, Chief Commercial Officer, DISH Wireless. “The new 5G EM92 Series modules will feature support for spectrum band N70 and will be the first certified module for use on our 5G network. This partnership will further enable IoT innovation.”

“Sierra Wireless’ 5G modules provide AVIWEST with the fast, low latency and reliable 5G connectivity needed to stream high-definition videos from live worldwide events such as the Olympics, to broadcasters’ production facilities, allowing broadcasters to realize the cost, performance and simplicity of 5G-powered remote production,” said Ronan Poullaouec, CTO at AVIWEST.

Sierra Wireless’ 5G EM92 Series modules are available for sampling in May, with commercial availability expected at the end of Q3 2022.

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Logistics Network Updates

5Gstore has been actively working to stay ahead of the curve when it comes to the ongoing supply chain issues due to numerous factors including the Sierra Chip Shortage.

We want to say THANK YOU to our customers for working with us during these challenging times and that we look forward to continuing to exceed each need in every way possible!

In the last 12+ months we have continued to see the impacts and have made the necessary pivotal changes to continue being able to keep business as usual for our continued and new customers.

Pivotal Changes For Staying Ahead:

  • Elevated Stock Levels:
    • Increased stocking levels to support all consumer and business needs.
  • Proactive Planning:
    • Strategically working with our vendors/customers to plan for their current and future needs.
  • Communication:
    • Keeping everyone informed on where things stand and advising appropriately so everyone can effectively plan and prepare.
  • Decreased Lead Times:
    • Due to the stock increases AND close planning with our customers – we have been able to decrease lead times on key products.

The day to day operations for all continue to sort through the challenges faced even beyond the supply shortages – like Staffing Shortages. Both Manufacturers and Carriers are dealing with the impacts from this and working to manage the impacts this has had on the lead times for fulfilling orders.

A key component for staying ahead is being informed and we would like to share with you some of the latest feedback and insight we have. 

Important Insight:

Sierra Wireless

We are starting to slowly see  stock availability for the Sierra products and backorders being fulfilled from the previous year. As they continue to push forward to get ahead, it will be important to stay on top of what is available now. 

Cradlepoint

Lead times are consistently fluctuating week to week – it is important you know how to plan accordingly for the more popular items as well as for the items that might be as common – replacement power supplies, spare antennas etc. 

Peplink

Lead times vary across the products due to component shortages – all stock is reviewed constantly for those that are facing these impacts, and those that might face the impacts in the near future. Although the lead times are extended on some of the popular products – we would like to highlight products that are readily available! 

Inseego

Inseego has been leading the way for 25 years by creating entirely new types of devices, including the world’s first mobile hotspots for leading wireless operators, technology titans, business users, government agencies, and consumers. 

Digi 

Since 1985, Digi International Inc. (Digi) has been a pioneer in wireless communication, forging the future for connected devices and responding to the needs of the people and enterprises that use them.  

Panorama

Panorama has had some extended lead times due to key changes being made internally to better serve the demand. In addition to this, there are some new 5G capable products out now to help you future proof! We are happy to start seeing the positive impacts from these changes.

Mobile Mark

Mobile Mark has done an exceptional job to keep their lead times without impact until more recently. The lead times have been extended by around 1 week on average, depending on the product and quantity needed, but with proper planning we have been able to avoid that impacting 5Gstore and our customers!

Poynting

Poynting has done a great job and planning for their stock accordingly to avoid delays when possible – Lead Times have stayed pretty consistent over the last 12+ months due to the combined efforts between Poynting and 5Gstore.

What Role Do YOU Play in YOUR SUCCESS?

Here are some key tips in staying ahead of the curve with 5Gstore! 

  • Knowing Stock Availability:
    • Items on our site that are readily available will have that easily displayed – Look for the “In Stock” Green Check Mark that indicates this!
  • Secure your place with stock:
  • Bring in your orders early:
    • Plan for orders now that would normally be reviewed in a 30-60-90 day manner.
  • Future Proof:
    • Work with us to be aware of the latest options and alternatives that are readily available!
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How to Avoid the Impact of the AT&T 3G Sunset on Your Peplink, Sierra Wireless and Option CloudGate Devices

AT&T shuts down their 3G network today. Even if you are not using a 3G device, you may still be impacted. See what steps you can take to avoid downtime.

AT&T’s 3G shutdown is upon us. Whether you’re ready or not, your devices may be affected and require updating to continue working. But what if you’re not even using 3G? You may be surprised, but as a part of the 3G sunset process, AT&T has updated their 5G and 4G networks’ custom Access Point Name (APN) behavior. Without the proper APN, your cellular device will never establish a connection to the network. 

AT&T announced that their 3G network sunset process will commence today, February 22, 2022 and will impact many LTE devices including routers.

“AT&T will decommission our 3G (UMTS and HSPA) networks on February 22, 2022. While this action will cause all 3G only devices to stop operating, it will also impact some LTE capable devices,” the cellular carrier said in their bulletin. 

This shutdown has impacted a number of devices we carry at the 5Gstore. This includes devices from Peplink, Sierra Wireless, and Option CloudGate. We have included important details from each of these manufacturers to outline their response to the shutdown and what steps you need to take to make sure you have working devices.

Almost all of Peplink’s devices are already compliant. Customers using a custom APN should update to one of the following firmware to maintain compatibility. 

No action is required for customers not using a custom APN.

Not sure how to upgrade your firmware? Check out this post for instructions.

Sierra Wireless Devices

Soon after February 22, 2022, without a firmware upgrade, select AirLink RV55/LX40/LX60 LTE routers will cease to connect to the AT&T network due to the AT&T network changes.

Select AirLink RV55/LX40/LX60 LTE routers will require an ALEOS update prior to February 22, 2022 or these routers will go off air and will require a site visit to restore connectivity.

AirLink routers that are affected include:

  • RV55 North America (WP7610); SKUs: 1104335 and 1104334 Wi-Fi
  • LX40 North America GENERIC (WP7603); SKUs: 1104178 and 1104179 Wi-Fi
  • LX40 North America (WP7610); SKUs: 1104579 and 1104573 Wi-Fi
  • LX60 North America GENERIC (WP7603); SKUs: 1103826 and 1103827 Wi-Fi
  • LX60 North America (WP7610); SKUs: 1104580, 1104572 Wi-Fi/GNSS, and 1104493 Telemetry

For more details about the Sierra Wireless 3G sunset plan, see details on this PDF.  

Need instructions on how to update your device firmware, refer to the Software User Guide, available at Sierra Wireless Source.

Option CloudGate Devices

Please review the below PCN from Option and take all necessary steps as they have outlined before February 22nd, 2022 to avoid any device functionality issues. 

VIEW THE PCN

Affected CloudGate SKUs:

  • CloudGate LTE WW Rev4 (CG0124)
  • CloudGate mini (CG0125)
  • CloudGate micro (CM0125)

To update your CloudGate device’s firmware, if needed, you may do so from the CloudGate Universe website. See under Home -> Library -> Firmware. Don’t see what you’re looking for, or do you need additional support? Please reach out to our team.

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