Why You Should Not Upgrade to Sierra Wireless Software MGOS 4.4.2

Sierra Wireless has just released an important announcement. Due to an instability in the radio module firmware released in MGOS 4.4.2 they are requesting that no additional MG90 MGOS 4.4.2 upgrades be performed until further notice:

  • MGOS 4.4.2 has been removed from The Source and from the public repo so MGOS 4.4.2 cannot be installed on any additional AMMs.
  • They are not able to remove MGOS 4.4.2 from hosted AMMs as there are already MG90s using this firmware. Removing this package could impact these MG90s inadvertently.
  • For customers that have upgraded to MGOS 4.4.2 and are experiencing radio issues, please contact support for further assistance.
  • For customers that have upgraded to MGOS 4.4.2 and are not experiencing radio issues, Sierra Wireless will provide further direction shortly.

They apologize to everyone affected by this radio instability. It’s through an abundance of caution that they are asking customers to cease any upgrades to MGOS 4.4.2 until further notice. An update on the radio instability will be provided when they have identified a path forward.

What is the Newest Router from Sierra Wireless? 

Introducing the new Sierra Wireless RX55! This small, rugged cellular router is perfect for industrial applications and in harsh environments. It has a MIL-STD-810G rating for shock, vibration, thermal shock, and humidity. It also includes a vehicle grade power supply and is Class I Div2 certified.

Models come with a Cat 7 LTE-A modem, which supports speeds up to 300Mbps down and 150Mbps up. They are available with or without WiFi 5 and will always include one year of AirLink Complete. That covers the hardware warranty, tech support, and cloud management via AirLink Management Service (ALMS). 

Features such as ultra-low power consumption, its IP64 rated hardware, industry-standard container support capabilities, and end-to-end security make the RX55 optimized for IIoT (industrial IoT) and Industry 4.0. There’s also options for a dual serial for connecting legacy equipment, and CANbus for telemetry capabilities (only on WiFi models). 

Its multi-band support, which includes Band 71 and CBRS, provides users with extensive coverage and best-in-class private networking support. The device of course supports public networking as well. It is already certified on all major U.S. networks, with Band 14 and FirstNet support included. 

If you have any questions, or want to learn more about this item, please reach out to our team by phone, email, or chat!

Is There An Upgrade Available for the Sierra Wireless MG90?

Sierra Wireless has just announced the General Availability of MGOS 4.4.2 for all AirLink MG90 4G and 5G routers. This is an important release that includes new features, security enhancements and fixes/improvements that address a number of field-reported issues.

Some of the highlights are:

  • Improved WAN-link policies(4G/5G)
  • AMM Multi-unit reboot
  • Enhanced VPN status broadcast
  • IKEv2 support for Cisco ASA

There are also some important notes to be aware of BEFORE you upgrade.

IMPORTANT NOTES

  • MG90 5G will only connect Verizon network in 4G
  • All customers running MGOS 4.4.0 must first upgrade to 4.4.1 (AMM OTA or via USB drive) before upgrading to MGOS 4.4.2. Failure to do so may prevent the router from connecting to the carrier network.
  • MGOS 4.4.1 can only be installed on the MG90 5G. Customers must not attempt to install MGOS 4.4.1 on the LTE-A & LTE-A Pro variants of MG90
  • If you upgraded directly from MGOS 4.4.0 to MGOS 4.4.2 and are experiencing networking connectivity issues, please contact Support for further instructions.

You may have noticed the 3rd bullet point above seems to leave those who own LTE-A & LTE-A Pro variants of the MG90 without an upgrade option. That is not the case thankfully. These users just require some additional steps, which we’ve outlined below:

  1. Get a USB 2.0 Flash Drive (it cannot be 3.0)
  2. Start up a 32bit computer 
  3. Download Win32 Disk Imager for Windows systems
  4. Use win32 disk imager to image the drive to the USB 2.0 
  5. Power off the router, then insert the USB and push the reset pin and insert power while you hold down the reset button for another 20 seconds. 
  6. Wait about 20 minutes for it to load
  7. Reboot the router and remove the USB

It is recommended that all MG90 customers upgrade to this latest release. For more information, please refer to the release notes available on the Source. You may also reach out to our team via phone, email, or chat!

Sierra Wireless AirLink OS Patch Release – Should I Update?

Sierra Wireless has announced AirLink OS 3.1.26, a patch release to 3.1, which is available on the Source and ALMS

The patch release includes:

  • New Verizon 5G certified radio module firmware enabling operation on Verizon’s C-Band network.
  • Bug fix for GNSS reporting when Ethernet is the only WAN link.

Any customer using the above capabilities through Sierra Wireless routers should update to AirLink OS 3.1.26. 

For more details on the release, you may reference the release notes.

How Do I Perform a Cellular Site Survey?

When it comes to boosting cellular signal, it can be extremely helpful to perform a site survey. This is a simple cellular network strength test of signal and bandwidth.

Verifying where you have the best signal and bandwidth speeds first, will not only help determine the ideal placement for your external antenna, but that there is enough available signal to increase network performance. Even the best outdoor antenna or amplifier kit can only increase your signal if there is a signal available to draw in. On the other hand, if your signal is already strong, a signal booster might not provide enough benefit to be cost effective.

While this is mainly done for fixed applications. such as at your home or business. You may also do this if you’re traveling and planning to stay in the same location for an extended period. 

There are tools like the SureCall Site Survey kit which is made specifically for testing signal strength. However, unless you need an easy way to test multiple carrier signals, a cell phone or cellular modem can be sufficient. Cell phones will, of course, be limited to only the carrier they are linked to. Though if you have a cellular modem – Peplink, Cradlepoint, Digi, Inseego, Sierra Wireless, etc – you can test any carrier for which you have an active SIM card. 

Before you get started, it’s important you understand the data you’re looking for. RSSI, (Received Signal Strength Indicator), as well as RSRP (Reference Signal Received Power). These are both values that measure signal strength. RSRP is what you will want to refer to when looking at LTE and 5G signals. These signal values will be represented as a negative number. The closer this number is to 0, the stronger the signal strength. 

Also note the RSRQ (Received Signal Received Quality) and SINR (Signal to Noise Ratio). These values are what you’ll refer to for the signal quality of LTE and 5G connections. The SINR value will be the only value that is a positive number. Not all modems will list this value.  

Each of these values varies for different technologies and carriers as they depend on the particular abilities of the modem – essentially how well it can extract a signal. The values shown in the charts here are what we typically reference. 

We cannot guarantee a particular signal or improved performance, regardless of the signal strength and quality.  This is because of the many factors which affect signal values. Such as:

  • Distance to the cell tower.
  • Tower load.
  • Physical barriers (mountains, buildings, trains, etc).
  • Competing signals.
  • Signal from a cellular booster.
  • Weather.  

Unfortunately, there is no clear cut answer to what constitutes a successful connection. It is possible to disconnect with excellent, as well as poor values. You have to take both signal strength and signal quality into account. You could have an excellent signal, but disconnect because of poor quality. And vice versa. You may also stay connected because of good signal, but have poor bandwidth speeds because of poor signal quality. 

The variance of a signal is a significant factor in the success of a connection. Measurements of signal strength and signal quality for a specific moment do not reflect on the stability of a connection, as these values will vary as conditions change. 

Some factors, like cell tower load, can’t even be measured. You can only gain some idea as to whether or not tower load affects your connection by testing at different times of day. This allows you to find averages, but also helps to confirm if you’ll see any improvement when the tower is at full load.  

We understand that finding RSRP and RSRQ on a cell phone could be a bit tricky compared to cellular modems and routers. Some phones will only list RSRP. In the event you cannot locate these specific values from your cellular device, doing a site survey using the signal bars as a reference is fine. At a minimum, the signal bars will give you some data to compare with. It’s also best if you can perform speed tests in multiple points at the location. This can help determine if bandwidth performance improves. Especially when you’re not seeing a change in signal bars. 

To perform the site survey, try to answer the following, as best you can.

  • What is the RSRP indoors, at the location you use your device?
  • At that location, what are your speeds? You can use a site like speedtest.net to check your download and upload speeds.
  • What is the best RSRP you could find immediately outside and around the building?
  • At that location outside, what are your speed test results?
  • If the signal outside the building is not significantly better than it is inside, walk or drive in the direction of a better signal until you find a significantly better signal. At that location, what are your speedtest results?
  • What’s between you and that optimal signal? Trees? Elevation? How far away is it?  

For your reference, you can find instructions for locating your RSRP and RSRQ/ SINR on the Apple iPhone, Samsung, Google, Blackberry, and Nokia phones here.  

For different router instructions, check out our YouTube Channel.

If you have more questions, or would like assistance determining if an antenna or amplifier system can help you, reach out to our team by phone, email, or chat!

Log4j Vulnerability (CVE-2021-44228) – Does it Affect My Device?

The “Log4j” vulnerability was reported late last week. It is a Java-based software that many large organizations use to configure their applications. According to cybersecurity experts, Log4j is one of the most popular logging libraries used online. It gives software developers a way to build a record of activity to be used for a variety of purposes (e.g. troubleshooting, auditing, data tracking). Since it is both open-source and free, the library essentially touches every part of the internet.

Many of you have been asking if this affects your 5Gstore hardware. Here’s an outline of what we found:

  • 5Gstore.com – Not affected.
    •  “We do not use Java and thus our services are unaffected.” 
  • PeplinkNot affected
    • “Peplink has verified and confirmed that none of our products, including InControl 2 and InControl Appliance, are using the Log4j software. Peplink is therefore not affected by this vulnerability.”
  • CradlepointProducts Affected: NCM (patched 12/11/2021), NCP (patch in progress). 
    • Cradlepoint identified one vulnerability within NetCloud Perimeter (NCP). They are in the process of upgrading Log4j within NCP, and NCM (as a precaution) to the latest version. 
  • Sierra WirelessAM/ AMM Servers affected
    • Patches have been made available.
  • DigiNot affected.
    • “Our products and not affected by this vulnerability.” 
  • Inseego – Not affected.
    • “At Inseego, the security of our products and services is a top priority. Inseego is taking appropriate measures to address the vulnerability reported in the Apache Log4j 2 Java library (also known as Log4Shell). At this time, there have been no successful exploits observed in Inseego products, solutions or in the Inseego environment. We are continually monitoring our products and systems and taking steps to continue to protect our critical applications. Inseego will continue to assess and remediate threats posed by the Log4j vulnerability. Please contact customer support if you have any specific questions or concerns.”
  • NetComm – Not affected. 
    • “We aren’t using any java applications on any of the modems, so they are not affected by this vulnerability.”
  • Switch Always On – Not affected. 
    • “Fortunately, none of our services has the log4j package installed. Some of the external services linked to our system announce it, but those services didn’t cause functional issues.”
  • Remote Power IP Switch – Not affected.
    • “Thankfully, we don’t use Apache Log4j on any of our products.”